Customer Service Specialist

Customer Service Representative CSRs handle claims, benefits, enrollment, member portal, ID cards, etc. and work with customers to solve problems. This is a 5 star service that the team is looking to uphold. Tone and empathy are a must for this position. Qualifications: Call Center Customer Service, inbound calls required (no telesales or collections) required Looking for excellent Customer Focused competencies - seeking service oriented individuals with strong customer service skills. Must have empathy and strong problem solving skills. Must have strong verbal and written communication skills. This is a phone based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. Preferred qualifications: HS Diploma or GED 1 years of customer service experience in a call center is required Healthcare industry experience a plus Strong Call Center Customer Service experience (Inbound calls) Medical background helpful Important: Start Date: Monday, 11/16. Training will be for 5 7 weeks Monday Friday from 8:30AM 4:45PM. There can be no scheduled time off during the training. Candidates must be flexible to work 8:00AM 9:00PM EST, Monday Friday (regardless of location) Candidates must pass a CSR assessment and score at least an 80%. 1 year call center experience is required. Need to use your own laptop, monitor and headphones. Equipment will not be provided. Location: Candidate must be located within one hour of the following 6 locations. Philadelphia, PA Bloomington, MN Houston, TX Columbus, OH Tampa, FL Salt Lake City, UT We provide a comprehensive package which includes benefits: Medical for full time employees Dental, and Vision Insurance Life Insurance, Short-Term Disability, Long-Term Disability, etc. Alpha Business Solutions