Retail Learning & Development Training Manager

JOB SUMMARY:

The Retail Learning & Development Training Manager is responsible for supporting the development, facilitation, and execution of learning initiatives across the retail organization. This role partners closely with retail leadership and cross-functional teams to support training programs that drive team development, leadership growth, exceptional customer service standards, and learning adoption across our High Profile stores.

The Retail L&D Training Manager plays a hybrid role that balances facilitation, field partnership, learning program support, LMS administration, and training execution. This position supports both day-to-day retail development needs and larger company initiatives, including New Store Openings, leadership development programs, and ongoing retail training initiatives across all markets.

KEY RESPONSIBILITIES:

TRAINING FACILITATION & DELIVERY

• Facilitate in-person, virtual, and blended learning sessions for retail teams, ensuring high engagement, knowledge retention, and in-store adoption.
• Support New Store Open (NSO) training planning, preparation, execution, and post-open follow-up support across retail markets.
• Coordinate and facilitate field-facing learning initiatives tied to leadership development, customer experience, company priorities, and retail team development.
• Coach managers and team leaders to support on-the-job learning, development, and reinforcement within their teams.

LEARNING PROGRAM DEVELOPMENT & REINFORCEMENT

• Develop and update training materials, digital learning content, facilitation resources, and supporting training documentation.
• Help build structured learning pathways and development experiences for employees at various levels, including new hires, leadership teams, and store managers.
• Develop team-facing tools, job aids, communication resources, and reinforcement materials to support learning adoption, consistency, and team development across retail teams.

FIELD PARTNERSHIP & TEAM DEVELOPMENT

• Partner closely with RVPs, DMs, store leadership teams, HR, and cross-functional partners to identify learning and development opportunities across retail teams.
• Provide ongoing field partnership, coaching, and support to retail employees and leadership teams.
• Support, coach, and partner with designated store-level training leaders and peer trainers across retail locations to reinforce training initiatives, learning adoption, and team development efforts.
• Build and maintain strong working relationships across retail markets and support teams.

LEARNING TECHNOLOGY & TRAINING OPERATIONS

• Manage and oversee the use of the Learning Management System (LMS) to support training assignments, tracking, reporting, and content management.
• Support the administration, assignment, and maintenance of training content within the LMS for retail, facilities, and corporate teams as needed.
• Explore and recommend new learning technologies, tools, and learning approaches to enhance training effectiveness and engagement.

EVALUATION & CONTINOUS IMPROVEMENT

• Conduct training needs assessments and collaborate with leadership teams to identify development opportunities and performance gaps.
• Develop and implement evaluation methods, including surveys, assessments, and feedback tools, to measure training effectiveness and learning adoption.
• Analyze training participation, engagement, feedback, and performance data to identify trends, measure effectiveness, and support continuous improvement.

SUPERVISORY RESPONSIBLITIES:

No direct reports

JOB REQUIREMENTS:

• Bachelor's degree in Business Administration, Human Resources, Education, or related field preferred. Relevant work experience may be considered in lieu of a degree.
• 5+ years of experience in retail training, Learning & Development.
• Proven experience designing and delivering training programs for large, diverse groups, ideally in a retail or customer service setting.
• Experience with Learning Management Systems (LMS) and training technology platforms.
• Experience in retail management, customer service, or sales is a plus.
• Strong understanding of adult learning principles and best practices in training design.
• Excellent communication, presentation, and facilitation skills.
• Ability to influence and build relationships across all levels of the organization.
• Strong analytical and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of performance management processes and tools.
• Strong organizational and time management skills.
• Certification in Learning and Development (e.g., CPLP, SHRM-CP) or related certifications is a plus.
• Travel: Regular travel to retail locations across current and future markets for on-site training sessions, coaching, and observation.
• Schedule: Flexible hours; occasional evenings or weekends may be required based on business needs.