Account Manager - DFW

Senior Account Manager

The Senior Account Manager is responsible for coordinating the sales of Mast Climbing Work Platforms, Scaffold, Construction Hoists, Shoring, Swing Stage installation, and dismantlement services, and other types of access solutions to achieve world-class customer satisfaction. Successfully close competitive business in the Texas area and surrounding states.

Key Tasks & Duties:

• Create and execute a sales plan for meeting operations goals.
• Understand the market and scaffolding industry and what drives customer success.
• Establish relationships with new and existing customers to develop and maintain long-term service contracts.
• Work with customers and our services team to develop creative cost-effective solutions.
• Perform jobsites walks and review designs/plans to prepare customer proposals.
• Routinely travel throughout assigned territory/customer base making sales calls.
• Provide sound written business correspondence in the form of letters, sales proposals, service contracts, etc.
• Represent MDM Scaffolding in a professional and ethical manner with integrity.
• Provide solution/results orientated presentations to customers as well as to MDM management.

Competency:

• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for process improvement. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their true respect.
• Problem Solving - Identifies and resolves problems in a timely manner. Uses logic and proposes methods to solve difficult problems with effective solutions. Looks beyond the obvious and doesn't stop at the first answers.
• Communication - Speaks and writes clearly and informatively; responds well to questions; demonstrates group presentation skills.
• Conflict Management - Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good listening skills. Able to find common ground and gain cooperation with minimum noise.
• Self-Knowledge - Knows personal strengths and weaknesses, opportunities, and limits. Seeks feedback. Gains insights from mistakes. Is open to criticism. Is receptive to talking about shortcomings. Looks forward to balanced performance reviews and career discussions.
• Team-Oriented - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Contributes to building a positive team spirit; Puts success of team above own interest. Able to build morale and group commitments to goals and objectives.
• Resourceful - Can utilize resources to get things done effectively and efficiently. Can orchestrate multiple activities at once to accomplish a goal. Arranges information and files in a useful manner.
• Proactive / Planning - Accurately scopes out length and difficulty of tasks and projects. Sets objectives and goals. Breaks down work into the process steps. Develops schedules and task/people assignments. Anticipates and adjusts for problems and roadblocks. Measures performance against goals, and evaluates results.

Requirements:

• Ability to create excellent working relationships with field superintendents to senior management
• Ability to work within a matrix organization effectively
• Ability to meet deadlines with accuracy and confidence
• Requires excellent verbal and written communication skills, strong interpersonal and communication skills.
• Requires ability to conduct presentations in front of customers.
• Some travel is required to meet customer and business needs within the state of Texas and surrounding states.
• Ability to read and respond to common inquiries from customers and/or employees
• Ability to perform basic math skills (add, subtract, multiply and divide)

Benefits:

• Competitive salary, based on experience.
• Monthly commission based on sales performance.
• The position comes with a company car/truck, a gas card for work-related travels, a toll tag, a cell phone, and a laptop.
• MDM offers health, dental and vision insurance.
• MDM offers 401(k) with company match.
• MDM offers PTO that employees can use for time off from work.