Logistics Dispatcher

Department:

60315 IL ACL Laboratories - IL Logistics

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Full-time day shift hours working every Sunday Monday Thursday Friday and Saturday from 9:00 a.m. - 5:30 p.m.

Must be reliable punctual and available for occasional overtime as operational needs require.

Pay Range:

$19.80 - $29.70

Position Summary

ACL Logistics is seeking a Dispatcher responsible for coordinating courier services specimen pickups deliveries and client requests. This position serves as the communication hub between clients couriers laboratory staff and third-party transportation providers to ensure timely and efficient service.

Responsibilities

Coordinate and dispatch courier pickups deliveries STAT requests and route changes.
Use Soft Express Genesys Cloud and other software platforms to schedule track and monitor services.
Communicate effectively with couriers clients laboratory staff and third-party vendors.
Answer inbound calls professionally and accurately process service requests.
Monitor courier activity and resolve routing pickup and delivery issues in real time.
Maintain accurate dispatch records logs and documentation.
Support daily courier operations by coordinating supplies route materials and equipment.
Provide exceptional customer service while managing multiple priorities in a fast-paced environment.

Qualifications

Strong computer skills with the ability to navigate multiple software applications simultaneously.
Excellent verbal communication and active listening skills.
Strong problem-solving decision-making and organizational abilities.
Ability to multitask and work effectively under pressure.
Customer service dispatch logistics call center or healthcare experience preferred.
Ability to work independently and as part of a team.

Work Environment

Fast-paced dispatch center supporting laboratory courier operations.
Frequent interaction with clients couriers laboratory personnel and external transportation providers.
High-volume phone and computer-based work requiring constant attention to detail and multitasking.
Ability to handle time-sensitive situations and make quick decisions to meet service expectations.
Occasional overtime may be required based on operational needs.

• Hybrid work schedule: 2 days in-office and 3 days remote (subject to change based on business needs)
  

Physical Requirements

Ability to sit for extended periods while working at a computer workstation.
Continuous use of a computer keyboard mouse and multiple software applications.
Ability to communicate effectively via telephone headset and communication systems.
Ability to read and interpret information displayed on multiple computer monitors.
Ability to occasionally stand walk bend reach and lift up to 20 pounds.
Ability to remain calm and professional while handling high call volumes and time-sensitive situations.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training

• Premium pay such as shift on call and more based on a teammates job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g. full-time part-time per diem temporary etc.); please ask a Recruiter for more information during an interview.

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