Service Coordinator

Service Coordinator As a Service Coordinator for Esler Companies Renewal by Andersen you'll play an integral role for our Service department. You'll be responsible for providing world class customer service to our homeowners by determining problems, explaining possible solutions, and expedite corrections. Job Details Responsibilities: Take both inbound and outbound scheduling calls; including returning voicemails. Maintain service scheduling for Service Technicians. Quote parts and labor cost for non-warranty services. Verify that payment has been received for any billable order prior to ordering or scheduling. Documentation at every point of action and customer contact. Scan service orders and confirmation into the correct customer's electronic file. Other duties as assigned. Qualifications: Customer Service experience required. Excellent oral and written communication skills. Ability to work individually and in a team environment. Proficient in MS Office Suite, especially Excel. Must be comfortable typing and answering phone calls. Ability to adapt well and accept feedback in a changing environment. Experience with operations, permitting, or ordering is a plus. Benefits: Medical, Dental, and Vision Insurance Teammate Assistance Plan Tuition Reimbursement 401k with 50% match up to 6% of your annual pay Paid Time Off Company Paid Holidays Paid Volunteer Time And more! Pay $24 - $25 hourly. Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.