Event Coordinator

Additional Information: This hotel is owned and operated by an independent franchisee, Stonebridge Companies . The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Pay Range: $28 - $30/hr

The purpose of an Event Coordinato r is to support both internal and external customers as it relates to Event Coordination; to work with Sales, hotel operational departments and third party food and beverage outlets to ensure consistent, high level service throughout pre-event, event and post-event phases of the group.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Assist in tracking Events revenue.

• Finalize and distribute Banquet Event Orders (BEOs) for all events within the 10-day forecast to internal departments. (Group Billing)

• Distribute Daily Events reports to ensure effective communication across departments.

• Answer phones and route Events sales inquiries to the appropriate Sales Manager.

• Create and communicate event resumes for small group bookings.

• Ensure that reader boards are updated daily with current event space information.

• Maintaining the Group Transportation Log and communicating with carrier

• Processing Marriott Bonvoy Points and eBonus Points

• Producing breakfast and dinner vouchers as well as menu cards

• Assist the Events team with promotional mailings, file maintenance, and organizing sales materials.

• Follow up on special banquet event arrangements from Director, to ensure compliance.

• Maintains regular attendance, is consistently on time and observes prescribed work, break and meal periods in compliance with standards

• Maintains high standards of personal appearance and grooming, which include compliance with the dress code

• Performs any other duties as requested by supervisor.

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWLEDGE:

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies may be required.

• Experience with Marriott FSPMS is required

• Additional experience with CI/TY is required

• Strong knowledge of Microsoft Excel is preferred.

• Must be detail oriented with a focus on accuracy, timeliness and thoroughness

Associate demonstrates a high QUALITY of work:

• Demonstrates accuracy and thoroughness.

• Monitors own work to ensure quality.

• Provides the best possible service to clients and customers.

• Associate demonstrates acceptable PRODUCTIVITY standards

• Meets or exceeds productivity standards.

• Produces adequate volume of work efficiently in a specific time.

• Associate demonstrates excellent CUSTOMER SERVICE SKILLS

• Responds to requests for service and assistance.

• Demonstrates the desire and ability to provide high-quality service to both internal and external customers.

• Solicits customer feedback to improve service.

• Associate demonstrates INITIATIVE

• Asks for and offers help when needed.

• Includes appropriate people in decision-making.

• Associate demonstrates ACCOUNTABILITY for their job performance

• Takes responsibility for own actions.

• Performs work with little or no supervision; works independently.

• Can be relied upon regarding task completion and follow up.

EDUCATION AND EXPERIENCE REQUIREMENTS:

• A high school diploma or general education degree (GED); and/or experience in a hotel or a related field preferred.

• At least 2 to 3 years of progressive experience in a hotel or related field preferred.

• College course work in a related field helpful.

QUALIFICATIONS

• Ability to read and comprehend simple instructions, short correspondence, and memos.

• Ability to write simple correspondence.

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

• Ability to interpret and perform basic math functions.

• Must be able to work with and understand financial information and data.

• Computer knowledge required.

• Excellent knowledge of MS Office programs required.

WORK ENVIRONMENT

The work environment normally entails the following:

• Indoor work environment - 5 days a week onsite.

• Minimal to moderate noise levels consistent with hotel environment

PHYSICAL DEMANDS

• During the course of performing the physical demands of this position, associates are expected to observe and adhere to safety and security procedures, promoting a safe work environment.

Physical Activity:

• Flexible and long hours sometimes required.

• Sedentary work – Exerting up to 10 pounds of force occasionally, and/or negligible amounts of force frequently or constantly to life, carry, push, pull or otherwise move objects.

Full-Time Position, Benefits start the 1st of the month after 30 days of employment.

This company is an equal opportunity employer.

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