Supervisor, Production Operations - Columbus, Georgia
Fidelity National Information Services
Production Operations Supervisor
As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.
Shift: Wednesday - Friday and every other Tuesday from 5:45 am - 6:00 pm
Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.
Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.
Monitor workflow, resolve operational issues, and support client and business needs.
Analyze operational metrics and implement process improvements to increase efficiency and productivity.
Ensure compliance with company policies, procedures, and regulatory requirements.
High School Diploma or Equivalent (Bachelor's degree preferred)
Typically Minimum 4 Years Relevant Operations or Production Experience
Previous leadership, supervisory, or team lead experience preferred
Strong problem-solving, communication, and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Experience leading teams in a high-volume production, print, manufacturing, or operations environment
Experience with process improvement and performance metrics
Knowledge of workforce planning, scheduling, and operational reporting
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Inclusive and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
Career advancement opportunities within a global fintech leader
Exposure to innovative technologies and operational excellence initiative
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