Patient Support Advocate

To support a growing telemedicine practice, the part-time Patient Support Advocate will serve as the primary point of contact for members, providing empathetic assistance with inquiries about accounts, prescriptions, and treatment plans while working remotely. Key responsibilities Engage with members via phone, email, and chat to address questions and concerns related to their accounts and treatment Listen actively and demonstrate empathy while resolving patient issues and de-escalating challenging situations Document all patient interactions accurately in the CRM system to support continuity of care Required qualifications Experience in a customer service, patient support, or call center role, preferably in healthcare or telemedicine Proficiency with CRM software and general office software High school diploma or equivalent; Bachelor's degree is a plus Ability to work independently and collaboratively in a fast-paced environment Exceptional communication skills to explain complex information clearly Virtual Vocations Inc