Customer Support Specialist

ABB Electrification Distribution Solutions

At ABB, we help industries run leaner and cleanerand every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Planning & Fulfillment Manager

Your role and responsibilities in this role will include providing technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is on-site.

You will be mainly accountable for:

• Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
• Recommending appropriate solutions for customer requests, and coordinating with the related teams to ensure end-to-end handling of the request is in place.
• Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
• Ensuring a positive customer experience throughout the entire process.
• Preparing and analyzing regular statistics using available tools and collecting additional relevant information.
• Tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role:

• High School diploma and 3 to 5 years of experience or a special combination of education and experience and/or demonstrated accomplishments.
• Demonstrated skills in working effectively with people with diverse backgrounds; both inside the plant environment and with external contacts.
• Strong knowledge of Microsoft programs, Excel, Word, Power Point, Microsoft outlook.
• SAP experience required.
• Salesforce experience preferred.
• Operates in a fast-paced environment where critical decisions must be made quickly, and teamwork is essential.
• Strong communication skills are necessary to work effectively with the management group, hourly employees, vendors and with end customers.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Why ABB?

What's in it for you

We want you to bring your full self to workyour ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites:

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.