LEAD MEDICAL SUPPORT ASSISTANT

Lead Medical Support Assistant

Major Duties: The Lead Medical Support Assistant monitors and makes work assignments, provides input on performance, resolves daily workplace issues, maintains efficient workflow and performs quarterly scheduling audits. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload; creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met, and organizing the work structure of his/her assigned area.
• Ensuring all training requirements are met, and organizing the work structure of his/her assigned area.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative staff, or difficulty in securing information from clinicians or the record.
• Routinely communicates with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.

Work Schedule: Monday - Friday 8:00am - 4:30pm Compressed/Flexible: Not authorized. Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 10676F Relocation/Recruitment Incentives: Not authorized. Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.