Sr. IT Support Technician
McCownGordon Construction, LLC
- # Sr. IT Support TechnicianApplylocations: Dallas-Fort Worth - JPtime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR866## **People love to work here, plain and simple.**## ## ## It’s easy to *love* your job when you’re surrounded by driven, passionate leaders. We show up every day and give it our all; not because we have to, but because we want to.## ## **POSITION SUMMARY**Provides overall hardware and software support to McCownGordon associates, including endpoints and systems, office and field support, printer/copier management, and A/V conferencing. Enhances the technology experience for internal and external clients including complex and urgent requests and challenges.**PRIMARY RESPONSIBILITIES****System Provisioning*** Maintains endpoint management systems and services such as MDM and software deployment.* Provisions and deploys endpoints such as laptops and mobile devices.* Installs and configures software.* Follows documented procedures, company standards, and direct instruction.* Manages accounts, groups, and access permissions.* Provisions networks and systems at remote locations.**Associate Support*** Engages associates with the goal of delivering excellent CX by following established procedures, developing innovative solutions, and providing the right level of communication.* Reviews incoming requests, prioritizes and escalates as needed.* Provides technical support to associates on a variety of issues, such as A/V conferencing, software installation, troubleshooting, and password resets.* Addresses technical issues by using remote software and by making site visits as necessary.* Travels periodically to project sites and regional offices as needed for team support functions.**Technical Support*** Diagnoses and repairs software and hardware by troubleshooting and following established procedures to resolve requests.* Communicates with vendors to resolve escalated technical issues by phone and e-mail.* Assists with and executes projects by following established procedures, performing thorough research, testing, and implementing.* Maintains the organization’s knowledge base and writes Knowledge Base articles.* Serves as an escalation point for complex, urgent requests and as a resource for the support team.* Addresses issues after business hours as needed.**Asset Management*** Tracks all endpoint hardware and peripherals including laptops, mobile devices, copiers/printers, and various equipment by entering details into asset tracking systems.* Maintains inventory and procures peripherals such keyboards, consumables such as copier toner, and mobile device accessories.**MINIMUM QUALIFICATIONS*** Associates Degree in an IT related field, or equivalent certification and training.* 4-6 years of experience hardware troubleshooting.* A+ Certification Preferred.* ITIL v4 Foundation Certification within the first 90 days of hire.**WORKING CONDITIONS**The position requires work in an office environment.Note: This job description reflects a summary of the job and does not prescribe or restrict the responsibilities that may be assigned. The job description is subject to change at any time.Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
- J-18808-Ljbffr McCownGordon Construction, LLC
Vacancy posted 4 days ago
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