Guest Experience and Communications Coordinator

Benefits:

401(k) 401(k) matching Paid time off Guest Experience & Communications Coordinator

Full-Time | SkinFusion FX | Altoona, Iowa

SkinFusion FX is a locally owned, growing medical aesthetics practice seeking an exceptional

Guest Experience & Communications Coordinator

to join our team full-time. This is more than a traditional receptionist position. You’ll be an important part of the client experience from the first phone call or text through scheduling, check-in, checkout, and follow-up. We’re looking for someone who

loves working with people, communicates exceptionally well, thrives in a fast-paced environment, and is looking for a long-term home with our team.

Schedule Full-time, hourly Monday–Thursday: 10:30 AM–7:00 PM Friday: 8:30 AM–5:00 PM Occasional Saturday in place of Friday What You’ll Do You’ll be cross-trained in all front-desk operations, with a primary focus on

client communication, lead management, and guest experience.

Responsibilities include: Answering phones with warmth, confidence, and professionalism

Managing client text communication through Weave

Responding promptly to new inquiries and following up with leads

Helping prospective clients identify the appropriate consultation, service, or provider and confidently move forward with scheduling

Scheduling, rescheduling, and confirming appointments

Communicating appointment requirements and preparation

Assisting with check-in and checkout

Helping identify and fill openings in provider schedules

Working closely with providers and the front-desk team to keep the day running smoothly

Assisting with inventory, stocking treatment rooms, laundry, light housekeeping, and other tasks as needed

Who We’re Looking For Previous medical spa or medical clinic experience is required.

Our ideal candidate is: An exceptional verbal and written communicator

Warm, friendly, outgoing, and genuinely enjoys connecting with people

Confident and appropriately assertive

Highly organized, efficient, and an excellent multitasker

Comfortable managing phones, texts, clients, providers, and competing priorities

Detail-oriented, dependable, and able to think on their feet

Passionate and comfortable learning about aesthetic treatments, skincare, medical terminology, pricing, policies, and scheduling requirements

A team player who notices what needs to be done and jumps in to help

Professional, receptive to feedback, and interested in becoming a long-term member of our team

Social Media Skills Are a Plus! Strong social media/content creation skills would be a significant bonus. Experience creating Reels, Stories, photos, videos, or other Instagram/Facebook content and familiarity with Canva or video editing apps is a plus. Candidates with content creation experience are encouraged to share examples of their work. Important: This Is a Long-Term Front Desk Career Role We are intentionally looking for someone who wants to

build a career in guest experience, client communication, lead management, and medical office operations.

This position is

not intended as a pathway into an esthetician, nursing, injector, or treatment-provider role.

If your primary career goal is to transition into providing aesthetic services, this will not be the right fit. About SkinFusion FX SkinFusion FX is a locally owned, DNP-led medical aesthetics practice in the heart of Altoona. We’ve built our practice around long-term relationships, exceptional care, education, authenticity, and helping our clients look and feel their best while still feeling like themselves. If you’re an experienced medical office professional who

loves people, communicates beautifully, thrives on organization, and wants to become an integral part of a growing local business, we’d love to hear from you.

Compensation: $18.00 - $22.00 per hour

At SkinFusion, advanced aesthetics meet personalized, expert care so you can look and feel your absolute best. From BOTOX® and fillers to facials, laser skin rejuvenation, and body sculpting, our expertly trained team delivers natural, confidence boosting results in a luxurious and welcoming setting. Your care is always overseen by our on-site Nurse Practitioner and Medical Director, ensuring every treatment is delivered with the highest standard of safety and expertise.