Service Advisor Assistant

Automotive Assistant Service AdvisorService Advisor Assistant | Customer Service Representative | Automotive Service Writer AssistantMartinsburg, WV | Full-TimeLaunch Your Career in Automotive ServiceAre you passionate about customer service and looking for an opportunity to grow in the automotive industry? CMA is seeking an Automotive Service Advisor Assistant to support our service department by delivering an exceptional customer experience and helping keep operations running smoothly. This role is ideal for candidates with customer service, hospitality, retail, administrative, or automotive experience who want to build a long-term career in a dealership environment.What You'll DoGreet customers professionally and create a positive service experience.Assist with appointment scheduling and calendar management.Answer customer questions and provide updates throughout the service process.Prepare and manage repair order documentation.Coordinate communication between customers, service advisors, and technicians.Perform data entry and maintain accurate service records.Assist with payment processing and cash handling.Support daily service lane operations and customer satisfaction initiatives.Pay: $35,000 - $50,000 per year + Performance-Based Bonus OpportunitiesWhat We're Looking ForCustomer service, receptionist, administrative, retail sales, hospitality, or automotive experience preferred.Strong communication skills, both in person and over the phone.Ability to build customer relationships and demonstrate empathy.Professional phone and email etiquette.Strong organizational and multitasking abilities.Attention to detail and accuracy.Basic automotive knowledge or interest in learning automotive terminology.Computer proficiency, including Microsoft Office and dealership software systems.Preferred QualificationsHigh School Diploma or equivalent.Automotive Technology coursework or related experience is a plus.Previous experience in a dealership, service department, call center, or customer-facing environment preferred.No certifications required.BenefitsMedical, Dental & Vision InsuranceEmployee Stock Ownership Plan (ESOP)Paid Time Off (PTO)Paid HolidaysEmployee Vehicle Purchase ProgramEmployee Parts & Service Discounts401(k) Retirement Savings PlanCompany-Paid Life InsuranceCareer Growth & Advancement OpportunitiesWhy Join CMA?As an employee-owned company, CMA offers associates the opportunity to grow their careers while sharing in the company's success through our ESOP program. If you enjoy helping customers, working in a team environment, and learning new skills, this could be the perfect opportunity to start a rewarding automotive career.