Helpdesk Technician

EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries . As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.

Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.

What We Offer:

• Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
• Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
• Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
• 401(k) Matching – 100% match at a 6% contribution level
• Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.

At EAS, we don’t just build batteries – we power systems and devices that protect not only individual citizens but communities across the world.

If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!

Compensation Range: $50,000-$65,000

Job Purpose

The IT Technician at Bren-Tronics, part of EnerSys and manufacture of advanced power solutions, provides front line technical support under the direction of the Systems Administrator and IT Manager. This position is responsible for installing, configuring, troubleshooting, and maintaining end-user hardware, software, printers, mobile devices, and basic network connectivity within a regulated manufacturing environment.
The IT Technician serves as the primary on-site support resource for office and production personnel while assisting with workstation deployments, hardware lifecycle management, inventory control, and endpoint support. This position works closely with the Systems Administrator and Enterprise IT teams to ensure reliable operations while following company cybersecurity policies and supporting systems that process ITAR and Controlled Unclassified Information (CUI).

Essential Duties and Responsibilities

• Respond to user requests for technical assistance via phone, email, remote support, and in person.
• Diagnose and resolve hardware, software, Microsoft 365, Windows, printer, peripheral, and basic networking issues.
• Install, configure, image, deploy, and support desktops, laptops, monitors, docking stations, printers, scanners, and mobile devices.
• Configure user accounts, password resets, and basic Active Directory account administration.
• Support production floor computers, barcode scanners, label printers, and manufacturing workstations to minimize production downtime.
• Perform workstation deployments for new hires, employee transfers, and equipment refresh projects.
• Maintain accurate inventory of IT hardware, peripherals, software assets, and equipment assignments.
• Document incidents, troubleshooting activities, and resolutions within the company's IT service management system.
• Coordinate warranty repairs, vendor support, and hardware replacement activities.
• Assist with approved software installations, endpoint security tools, Windows updates, and routine preventative maintenance.
• Escalate server, network, cybersecurity, and infrastructure issues to the Systems Administrator or Enterprise IT teams.
• Follow all company cybersecurity, ITAR, CUI, and data protection policies while supporting users and systems.
• Participate in local IT projects, office moves, technology deployments, and continuous improvement initiatives.

Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred.
• One to three years of relevant IT support, desktop support, or help desk experience.
• Experience supporting Windows 10/11, Microsoft 365, Active Directory, and standard business applications preferred.
• Experience working in ITAR, CUI, NIST 800-171, or other regulated environments preferred.
• Familiarity with endpoint deployment, workstation imaging, hardware lifecycle management, and asset inventory preferred.
• Effective communication skills, including verbal, written, and active listening.
• Must be familiar with Microsoft Office and Microsoft 365 software suite applications, installations, and end-user support.
• Knowledge of PC hardware configurations, printers, scanners, mobile devices, network user administration, basic networking concepts, endpoint security, backup technologies, and cloud-based technologies.
• Ability to troubleshoot desktop hardware, software, peripheral devices, and basic network connectivity issues while providing excellent customer service.
• Ability to prioritize multiple tasks, adapt to changing priorities, and provide
• Must be willing and able to work occasional overtime, evenings, weekends, and adjusted schedules as needed to support production operations, planned maintenance, equipment deployments, emergency response, and business continuity.
• Ability to lift up to 50 pounds, install computer equipment, and work in office, laboratory, and manufacturing environments as needed. 

General Job Requirements

• This position will work in an office setting, expect minimal physical demands.

EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.