Counter Sales/Parts Associate

Job Description

Job Description

Are you someone who thrives in a fast-paced environment and loves to provide outstanding customer service while keeping things organized? Imagine a role where you can flex both your service mindset and keen eye for details. As a Counter Sales/Parts Associate at QC Supply in Willmar, MN , you'll be right in the heart of the action, providing excellent customer service and sales support, as well as ensuring that everything is in its rightful place and ready for shipment.

From supporting walk-in customers in our showroom, while also flexing to pick, pack and ship, making sure orders are accurate and delivered on time, you'll be an essential part of our team. If you're ready to take on a dynamic role that keeps you on your toes, this position is perfect for you. You can get great benefits such as Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid time off (PTO), paid holidays, and 401k match available after eligibility requirements are met. Join us in Willmar, MN today and let's make magic happen together!

A little about QC Supply

Sometimes the best things start out in the garage. For QC Supply, it was a small one located in Schuyler, Nebraska. QC Supply was founded in 1982 with the simple goal of helping people grow, and 40 years later, that's still at the heart of what we do. With our home base remaining in Schuyler, we went from a small-town operation to a nationwide distributor and eCommerce platform by boldly supporting the future of farming. Our commitment to that mission has propelled us to expand our reach while keeping our roots firmly planted.

Your role as a Counter sales/PARTS associate

As a Counter Sales/Parts Associate at QC Supply in Willmar, MN , you'll be the master of all things customer service and sales. In addition to greeting and assisting our customers, from the moment products arrive at our facility to the final billing to our customers, you'll be the wizard behind the curtain making sure everything runs smoothly. Your days will be filled with the thrill of engaging our customers both in-store and over the phone to ensure they receive outstanding customer service and sales support.

If you're someone who loves to see processes through from start to finish and enjoys the satisfaction of a job well done, this role is tailor-made for you. Join our energetic team and be a crucial part of our forward-thinking approach to branch operations.

What you need to be successful

To excel as a Counter Sales/Parts Associate at QC Supply, you'll need a diverse skill set to tackle the varied tasks at hand. Your strong computer, organizational and written communication skills along with a high attention to detail are essential to providing customer service and sales support. Additionally, from utilizing inventory management systems for verification and data entry to efficiently picking, packing, and shipping products, attention to detail is key. If you're ready to bring your energetic attitude and passion for customer service and sales, as well as organizational efficiency to our team, we'd love to hear from you!

Knowledge and skills required for the position are:

• High School Diploma or Equivalent.
• Ability to read and understand English.
• Ability to function in a fast-paced customer driven environment.
• Ability to lift up to 50 pounds unassisted.

The Counter Sales/Parts Associate will possess strong computer, organizational and written communication skills. Sales and customer service skills along with a high attention to detail are essential both in-person and via phone. No college degree required, will train the right person.

• Work with QC Supply retail customers, both in-store and over the phone, to understand their needs.
• Recommend to customers the best parts and equipment available with which their needs can be addressed
• Educate new customers on new products and special promotions as well as promote QC Supply products
• Properly operate office equipment, handle payment transactions, and efficiently utilize computer operating systems
• Assist with inventory management, including shelving products and performing cycle counts
• Maintain the inventory levels to assure that there are adequate quantities on hand of all stock
• Work with the warehouse and ensure that all materials leaving or entering the warehouse are properly accounted for
• Always keep parts counter and showroom neat and clean
• Demonstrate a willingness to perform any daily task as assigned

• Ideal candidate will have knowledge in the agriculture industry, as well as parts and equipment used, and strives to continually upgrade industry, parts and equipment knowledge
• Previous customer service experience is strongly preferred
• Ability to identify and resolve problems in a timely manner
• Responds promptly to customer needs
• Ability to multitask, prioritize and manage time effectively
• Familiar with Microsoft Office products
• Problem Solving - Identifies and resolves problems in a timely manner
• Seeks advice and guidance on non-routine or problem areas from others
• Customer Service - Responds promptly to customer needs
• Oral Communication - Speaks clearly and persuasively in positive or negative situations
• Teamwork - Balances team and individual responsibilities
• Ethics - Treats people with respect; Upholds organizational values
• Organizational Support - Follows policies and procedures
• Safety and Security - Observes safety and security procedures
• Adaptability - Adapts to changes in the work environment
• Ability to work a minimum of 40 hours a week with occasional overtime

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, and talk or hear. Ability to lift up to 50 pounds occasionally as required.

Additional Notes

This position works in an office environment with some work in a warehouse environment as well.

Medical, Dental, Vision, Life, Critical Illness, Accident and Group Legal Insurance, Flex Spending Account, Health Savings Account, paid holidays, paid time off (PTO), and 401k match available after eligibility requirements are met.

QC Supply is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.