Operations Program Manager

Operations Program ManagerJob Location: Seattle, WA 98121Job Duration: 8+ Months (Contract to Hire)Pay Range: $75-80/HrProgram Manager, Content Onboarding OperationsWe deliver 1,300+ free ad-supported streaming channels to millions of customers across multiple international marketplaces, with a target of 3,000+ channels from 500+ partners by 2028.We are scaling our partner program globally, expanding into new locales, and building Creator Studio as the self-service solution for partner channel and content management.This is a high-visibility role at the intersection of partner onboarding, operations, technical program management, and product advocacy.We are looking for a Program Manager to own partner onboarding and operations, manage onboarding projects with cross-functional teams (BD, Product, Engineering), and serve as the operational point of contact for partners encountering issues outside the self-service workflow.You will translate partner friction into actionable tooling requirements, drive accountability across teams, and ensure partners get to live quickly and stay healthy post-launch.Key Responsibilities:Manage end-to-end partner onboarding projects, stepping in when non-standard situations arise or escalations are neededServe as first line of operational support for partners experiencing content pipeline, metadata, feed, or payment issuesJoin external partner calls to walk through technical integration requirements (MRSS/JSON feeds, metadata schemas, content ingestion workflows) and Creator Studio capabilitiesInterface with BDs and partners across international marketplaces to ensure onboarding processes scale across new localesDefine and propose tooling feature requirements based on patterns observed in partner issues and feedbackTrack engineering tickets on behalf of partners, provide clear context to dev teams, and drive resolution timelinesBuild mechanisms to report onboarding progress, partner health, and issue trends to leadershipDrive international expansion readiness including per-region payment setup, metadata localization, rights verification, and QAIdentify and implement process improvements that reduce partner time-to-live and decrease repeat issuesManage a recurring cadence of partner syncs, tracking open issues and coordinating resolutionCommunicate program status, risks, and trade-offs to Directors and VPs through written narrativesA Day in the Life:You start the morning reviewing open partner tickets, checking which onboarding milestones are at risk, and prepping for a partner call where you will walk a new content provider through their feed integration setup.Mid-morning you join a standup with engineering to escalate a metadata ingestion bug affecting three partners across two marketplaces, providing reproduction steps and a proposed fix.After lunch you connect with a BD counterpart in another locale to align on an incoming partner's onboarding timeline, then draft a feature proposal based on a recurring partner pain point you have tracked over the past month.You close the day updating your onboarding tracker and sending a status summary to leadership on international expansion progress.Basic Qualifications:5+ years of program or project management experienceExperience managing cross-functional projects with technical and non-technical stakeholdersExperience with content operations, partner onboarding, or platform enablement at scaleStrong written and verbal communication skillsPreferred Qualifications:Experience with content delivery pipelines, feed management, or streaming media operationsExperience working with international partners across multiple time zones and localesFamiliarity with self-service tooling platforms and product feedback loopsComfort operating across BD, Product, and Engineering in a fast-moving environmentTrack record of building operational mechanisms from scratchRequired Skills:Positive attitudeWillingness to learnTrainableSome form of technical ability/knowledgeNote: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually – as applicable.