Customer Experience Team Lead - Develop People. Build Teams. Create Exceptional Customer Experiences

Job Description

Job Description

Customer Experience Team Lead

Develop People. Build Teams. Create Exceptional Customer Experiences.

Some leaders manage tasks.

Others develop people.

We're looking for the second type.

At Plastic Printers, we're searching for an energetic, positive leader who is passionate about helping people grow, building high-performing teams, and creating an environment where employees and customers thrive.

This role oversees our Impressions Specialists, Client Engagement Team, and Customer Satisfaction functions.

Your success won't be measured by how many tasks you complete.

It will be measured by how many people you help succeed. Do the team and company synergistically hit their goals?

What Makes This Role Different?

Many companies hire managers to enforce policies.

We are looking for someone who can:

• Coach and develop employees
• Build confidence in new team members
• Create positive energy and engagement
• Help employees discover their strengths
• Support career growth and advancement
• Foster a culture of accountability and continuous improvement

Many of our team members may join with little or no experience in customer service, consulting, or sales.

Your role is to help transform potential into professional growth.

What You'll Be Doing

Team Development

• Coach, mentor, and support team members daily
• Help employees develop communication, customer service, and consulting skills
• Conduct regular one-on-one meetings
• Identify strengths and development opportunities
• Support career path planning and professional growth

Team Leadership

• Lead the Impressions Specialist, Client Engagement, and Customer Satisfaction teams
• Create a positive, supportive, and high-energy work environment
• Foster teamwork, collaboration, and accountability
• Recognize and celebrate team successes

Customer Experience

• Ensure customers receive exceptional service across phone, chat, and email channels
• Support team members in handling customer challenges and opportunities
• Promote a culture of kindness, professionalism, and problem-solving
• Continuously look for ways to improve the customer experience

Performance & Process Excellence

• Monitor daily performance metrics and KPIs
• Help team members naturally improve performance through coaching and development
• Ensure established processes and workflows are followed consistently
• Identify opportunities to improve efficiency and customer outcomes

Culture Building

• Help maintain and strengthen our positive company culture
• Create an environment where people enjoy coming to work
• Encourage learning, growth, and innovation
• Support company events, celebrations, and team-building activities

You'll Thrive In This Role If You...

• Genuinely enjoy helping others succeed
• Get excited when someone reaches a goal because of your coaching
• Lead with positivity, empathy, and accountability
• Can build trust and relationships quickly
• Enjoy developing people more than managing them
• Communicate clearly and confidently
• Stay calm and solution-focused under pressure
• Believe high standards and kindness can coexist

Growth Opportunities

This role offers opportunities to expand your leadership impact across:

• Team Development
• Customer Experience Strategy
• Operations Leadership
• Sales and Growth Initiatives
• Training and Development Programs
• Organizational Leadership

As the company grows, so will opportunities to shape teams, processes, and future leaders.

What You'll Need

• Leadership, coaching, or supervisory experience
• Strong communication and relationship-building skills
• Ability to motivate and develop others
• Positive attitude and growth mindset
• Passion for customer experience and team success

Helpful but not required:

• Customer service leadership experience
• Sales leadership experience
• Call center leadership experience
• Operations management experience
• Training and development experience

Industry experience is not required.

We can teach products and processes.

We're looking for someone who can inspire people.

What You'll Get

• Competitive Compensation
• Medical, Dental, Vision, and Life Insurance
• 401(k) with Company Match
• PTO and Holiday Pay
• Career Growth Opportunities
• Leadership Development
• Team Events and Celebrations
• A Positive and Supportive Culture

Why This Role Matters

Customers remember how they're treated.

Employees remember who helped them grow.

In this role, you'll have the opportunity to influence both.

You'll help shape careers, strengthen teams, and create experiences that keep customers coming back.

Ready to Lead?

If you're passionate about developing people, creating positive energy, building strong teams, and helping others achieve their potential, we'd love to meet you.

Apply today and help us build the next generation of customer experience professionals.

Job Posted by ApplicantPro