Sales Operations Manager

Job Description

Job Description

We are looking for a detail-focused Sales Operations Manager to support sales operations and performance reporting for a growing organization in Marlborough, Massachusetts. This role will help maintain accurate sales data, improve reporting visibility, and coordinate critical processes that support the sales team from quote creation through order completion. The position is well suited for someone who enjoys working across teams, analyzing business metrics, and ensuring operational consistency in a fast-paced technology environment.

For Immediate Interview Contact Victor Muller at View phone number on ziprecruiter.com

Responsibilities:

• Oversee the flow of sales transactions from CRM entry through order processing systems, maintaining high standards of accuracy for invoicing, fulfillment, and reporting.

• Produce and monitor recurring sales performance reports, tracking metrics such as pipeline activity, conversion trends, and win-loss outcomes to support business decisions.

• Respond to custom reporting and analytical requests by gathering data from multiple sources and turning it into clear, actionable insights.

• Coordinate the rollout of quarterly incentive plans by preparing documentation, organizing distribution, and helping ensure timely execution.

• Guide newly hired sales representatives on sales operations procedures, including quote preparation, required documentation, and proper CRM usage.

• Support partner and channel processes by administering deal registration activities, discount structures, and reseller incentive program execution.

• Work closely with finance, marketing, and operations teams to help keep sales activities aligned and orders moving efficiently.

• Provide day-to-day direction and support for a small sales operations team, promoting consistent service and dependable execution for the sales organization.

• At least 5 years of experience in sales operations, sales analysis, or a closely related function, preferably within a technology-focused company.
• Strong hands-on experience with Salesforce and confidence maintaining data quality within a CRM environment.
• Advanced Excel skills, including the ability to use lookup functions, pivot tables, and complex formulas to analyze business information.
• Proven ability to interpret sales data and create reports that support forecasting, performance tracking, and operational planning.
• Effective communication skills with the ability to collaborate across sales, finance, marketing, and operational teams.
• Experience supporting quote-to-order processes and working with data across multiple business systems.
• Bachelor’s degree required.