Customer Support Representative

Job Description

A manufacturing company is offering an immediate full-time opportunity for a Customer Support Representative who will act as the liaison between the customer and company's operations team. W ork hours are Monday through Friday from 8 a.m. to 4:30 p.m.

Job Responsibilities:

• Process quotes on a daily basis, handle pricing, quote repair orders to the customers, and make necessary calls for any special requests as needed
• Email completed quotes to customers for approval and update the ERP System and file quote approvals when received
• Process warranty paperwork and teardowns as per company policy
• Ship and Invoice, open work orders, and answer incoming calls as needed
• Expedite requests, refer to the Production Manager accordingly, and take care of requests as needed by the customer
• Inform the manager of any issues or concerns that may be in the best interest of the company and/or the customer
• Use email to send or receive quotes and customers' correspondence
• Perform other tasks assigned

Job Requirements

Job Qualifications:

• Must have 3 years Customer Service experience; Aviation related experience preferred
• Must be highly responsive to internal and external customer requirements, with a high attention for detail
• Proficient use of English grammar, spelling, and punctuation is required
• Must be proficient using Microsoft Word, Excel, and Outlook
• Must have strong communication and organizational skills
• Must have friendly telephone skills, while being professional
• The ability to multi-task, prioritize tasks, meet deadlines, and work well in a team environment
• Must be comfortable working in a fast-paced environment
• Must have excellent attendance and a positive attitude

Only candidates that can pass a background check and drug screen will be considered. This company offers an opportunity to advance in a successful company, competitive compensation, an excellent 401K plan, and medical, dental, life, and disability insurance

Area Temps still believes that the best way to serve both our employees and our customers is through personal service. To apply for this Customer Support Representative position, please submit your resume to View email address on click.appcast.io, call View phone number on click.appcast.io, or TEXT "your name & 178461" to View phone number on click.appcast.io.

Additional Information

For over 35 years, Area Temps has been committed to providing Northeast Ohio companies with office staffing services, technical, skilled trades, industrial and professional staffing solutions. We measure our success by the thousands of people who have accepted permanent positions with our client companies, either through a direct hire or after successfully completing an initial temporary assignment.

Meet Your Recruiter

Parma Office

With almost 40 years experience in Greater Cleveland and thousands of people employed successfully each year, Area Temps still believes that the best way to serve both our employees and our customers is through personal service. When you apply online, we'll review your work skills and location preferences within 24 hours. Qualified candidates will be contacted to arrange for a personal interview, and our personnel supervisors will work with you to find the perfect assignment.