Customer Service Officer

Colonial Midwest Imports Inc.

Job Description

We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive timely support and accurate information.

Key Responsibilities:

Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
Follow up and resolves issues with orders, returns, and warranty claims accurately
Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues
Maintain detailed records of customer interactions and transactions
Assist in resolving product issues and escalating complex cases when needed
Support sales team with order updates and customer communication

Qualifications:

High School Diploma. Bachelor's Degree is a plus
Minimum of two (2) years of customer service experience preferred (retail, logistics, or e-commerce is a plus)
Strong communication and problem-solving skills
Comfortable working with order management systems and basic office software
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset

Apply

Vacancy posted a month ago

Similar jobs that could be interesting for youBased on the Customer Service Officer in Champaign, IL vacancy

Customer Service Officer
...Job Description Job Description We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive...
Suggested
Full time
Work at office
Colonial Midwest Imports Inc.
Champaign, IL
15 days ago
Customer Service Associate I
...We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactions while working assigned...
Suggested
Contract work
Part time
Local area
Dollar Tree
Savoy, IL
2 days ago
Customer Care Advisor
$19 - $21 per hour
...Position Summary The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support. The role is responsible for managing... ...diploma Requires knowledge of Microsoft Office Previous banking experience...
Suggested
Temporary work
Work at office
Local area
Flexible hours
Busey Bank
Champaign, IL
1 day ago
Customer Service Representative
$15 - $15.25 per hour
...Store 4701434: 810 W Green, Urbana, Illinois 61801 Shift Availability Overnight Time Type Part time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment...
Suggested
Weekly pay
Temporary work
Part time
Local area
Flexible hours
Shift work
Night shift
Circle K Stores, Inc.
Urbana, IL
3 days ago
Customer Service Associate I
...Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommendations Manage sales transactio Customer Service,...
Suggested
Dollar Tree Family Dollar - Dollar Tree, Inc.
Champaign, IL
5 days ago
Customer Service CSI Representative
$45k - $65k
...Customer Service/CSI Representative The Ed Napleton Automotive Group is looking for our next Customer Service/CSI Representative. This is an exciting opportunity in a growing, fast-paced industry. Located at Napleton Auto Park of Urbana, the Customer Service/CSI...
Local area
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
Urbana, IL
20 days ago
Customer Service Specialist
...Customer Service Specialist MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Customer... .... ~ Excellent knowledge and experience using Microsoft Office Products, inclusive of Microsoft Word, Microsoft Excel, and Outlook...
Contract work
Work at office
Remote work
Monday to Friday
Mobile Communications America
Urbana, IL
8 days ago
Customer Service Rep(02921) - 55 E GREEN ST
...Company Description Job Description Domino's Pizza in Champaign, United States is seeking a friendly and efficient Customer Service Representative to join our team at our 55 E GREEN ST location. As the face of our organization, you'll play a crucial role in ensuring customer...
Shift work
Domino's Pizza LLC
Champaign, IL
3 days ago
Customer Service Representative
$15 - $24.68 per hour
...Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part...
Hourly pay
Start working today
Local area
U-Haul
Urbana, IL
1 day ago
Customer Service Representative
$15 - $15.25 per hour
...Store 4700070: 1301 S Neil St, Champaign, Illinois 61820 Shift Availability Days & Evenings & Overnight Time Type Full time Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work...
Weekly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Afternoon shift
Circle K Stores, Inc.
Champaign, IL
5 days ago
Customer Service Rep(02809) - 507 Commerce Drive
...Company Description Job Description Domino's Pizza in Savoy, United States is seeking an enthusiastic and customer-focused Customer Service Representative to join our team at 507 Commerce Drive. As a key member of our front-line staff, you'll play a crucial role in ensuring...
Shift work
Weekend work
Domino's Pizza
Savoy, IL
1 day ago
Customer Service Representative
...Assist customers inside and outside a U-Haul center with U-Haul products and services. Use smartphone-based U-Scan technology to manage rentals and inventory. Move and hook up U-Haul trucks and trailers. Clean and inspect equipment on the lot includi Customer Service...
U-Haul International, Inc
Urbana, IL
5 days ago
Customer Service Rep (02923) - N Prospect Ave
...Company Description Job Description Join our team at Domino's Pizza in Champaign, United States, as a Customer Service Representative! We're looking for enthusiastic individuals to deliver exceptional customer experiences and contribute to our fast-paced, dynamic environment...
Shift work
Domino's Pizza LLC
Champaign, IL
2 days ago
Family Dollar - Cashier/Customer Service Associate
$12 - $15 per hour
Family Dollar is seeking Cashiers to assist customers, operate cash registers, and support daily store operations. Cashiers are responsible... ...Family Dollar Cashiers are responsible for providing customer service, operating registers, handling cash transactions, assisting...
Hourly pay
Full time
Part time
Family Dollar
Champaign, IL
1 day ago
Tractor Supply Co. - Cashier/Customer Service Associate $14-$18/hr
$14 - $18 per hour
Tractor Supply Cashiers and Customer Service Associates operate the register, assist customers with purchases and product questions, restock shelves, help maintain store cleanliness, assist with returns and exchanges, and support general store operations. This position...
Hourly pay
Full time
Tractor Supply
Urbana, IL
1 day ago
Ace Hardware - Cashier/Customer Service Associate - Apply Now
$13 - $16 per hour
Ace Hardware Cashiers and Customer Service Associates assist customers with purchases, operate the register, help customers locate tools and hardware items, answer basic home improvement questions, restock shelves, organize merchandise, and help maintain store cleanliness...
Hourly pay
Full time
Flexible hours
Ace Hardware
Urbana, IL
5 days ago
Circle K - Cashier / Customer Service Associate
$13 - $16 per hour
Circle K Cashiers provide fast and friendly service to customers by operating the register, handling cash transactions, restocking shelves, preparing coffee and food items, and keeping the store clean and organized. Employees may also assist with fuel transactions and...
Hourly pay
Flexible hours
Circle K
Champaign, IL
5 days ago
Customer Support Specialist
$36.3k - $42.5k
...We are seeking a professional and customer-focused Customer Support Specialist to support routine client requests through various client... ...we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that...
Local area
Servbank
Champaign, IL
3 days ago
Best Buy - Cashier / Customer Service Associate $15-$18/hr
$15 - $18 per hour
Best Buy Cashiers and Customer Service Associates assist customers with purchases, returns, exchanges, and general product questions while providing a friendly in-store experience. Responsibilities include operating the register, handling cash and card transactions, assisting...
Hourly pay
Best Buy
Champaign, IL
1 day ago
Whole Foods - Cashier/Customer Service Associate $15-$22.50/hr
$15 - $22.5 per hour
Whole Foods Cashiers provide customer service, operate registers, bag groceries, assist customers with purchases and store questions, restock front-end items, and maintain a clean checkout area. This position typically pays $15-$22.50 per hour depending on location and...
Hourly pay
Whole Foods
Champaign, IL
5 days ago
Goodwill - Store Clerk/Cashier $14-$21/hr
$14 - $21 per hour
Goodwill is seeking Store Clerks / Cashiers to assist with retail store operations, customer service, and processing sales transactions. Store Clerks are responsible for operating the cash register, handling cash and card payments, assisting customers with purchases, answering...
Hourly pay
Full time
Shift work
Weekend work
Goodwill
Champaign, IL
3 days ago
Sales Coordinator
$45k - $55k
...ourselves on delivering exceptional guest experiences and professional service in a dynamic and welcoming environment. Job Summary We... ...preferred ~ Excellent communication, organization, and customer service skills ~ Strong attention to detail and ability to multitask...
Full time
Flexible hours
I Hotel And Illinois Conference Center
Urbana, IL
5 days ago
Retail Customer Service Specialist (Multi-Location)
$18.5 per hour
...Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right...
Full time
Contract work
For contractors
Work experience placement
Local area
Afternoon shift
Sherwin-Williams
Savoy, IL
1 day ago
Retail Customer Service Specialist
$14 - $21 per hour
...a difference as part of the world's greatest sports team, apply to join our team today! OVERVIEW: OVERVIEW: The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our...
Hourly pay
Minimum wage
DICK'S SPORTING GOODS INC
Champaign, IL
5 days ago
Retail Customer Service Specialist (Multi-Location)
$18.5 per hour
...This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer...
Full time
For contractors
Work experience placement
Afternoon shift
The Sherwin-Williams Company
Savoy, IL
1 day ago
Part-Time Office Assistant/Cashier
$16.21 per hour
...Part-Time Office Assistant/Cashier Hourly Rate: $16.21 This position is an on-campus, part-time, up-to 19-hour appointment... ...Suite and other office related software packages. Excellent customer service and verbal and mathematical abilities sufficient to conduct...
Hourly pay
Part time
Work at office
Flexible hours
Weekend work
Afternoon shift
Weekday work
Parkland College
Champaign, IL
2 days ago
Remote Office & Billing Administrator Invoicing & Ops Lead
...A consulting and technical services firm is seeking an experienced Office Administrator to ensure efficient operations and support financial processes. In this fully remote position, you will prepare complex invoices, manage office activities, and support HR functions...
Work at office
Remote work
California Technical Forum
Champaign, IL
3 days ago
Remote Travel Client Support Representative
...information and guidance Follow up with clients before their trips Address concerns and escalated when necessary Ideal Candidate Strong customer service and communication skills Detail-oriented and organized Comfortable with online tools Customer support experience is helpful...
Remote work
Flexible hours
Dreamstravelcr
Champaign, IL
3 days ago
Customer Service Rep. - Champaign, IL
$19 - $21.5 per hour
...for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees... ...Opportunities to Build a Career Path: The Branch Customer Service Representative can be the start of a long-term career with The...
Hourly pay
Full time
Temporary work
Work experience placement
Work at office
ACS Auto Club Services, Inc.
Champaign, IL
11 hours ago
Customer Service Representative (02900) - 407 E University Ave
...Company Description Job Description Join our team as a Customer Service Representative at our Urbana location! We're looking for friendly and professional individuals to provide exceptional service to our customers at 407 E University Ave, Urbana, United States. * Answer...
Shift work
Weekend work
Domino's Pizza LLC
Urbana, IL
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Officer. Be the first to apply!