Customer Service Officer

Colonial Midwest Imports Inc.

Job Description

We are seeking a reliable and customer-focused Customer Service Officer to join our growing mattress and adjustable base import business. This role is essential in ensuring our customers, wholesale partners, and distributors receive timely support and accurate information.

Key Responsibilities:

Respond to customer inquiries via phone, email, and online platforms in a professional and timely manner
Follow up and resolves issues with orders, returns, and warranty claims accurately
Coordinate with warehouse and logistics teams to track shipments and resolve delivery issues
Maintain detailed records of customer interactions and transactions
Assist in resolving product issues and escalating complex cases when needed
Support sales team with order updates and customer communication

Qualifications:

High School Diploma. Bachelor's Degree is a plus
Minimum of two (2) years of customer service experience preferred (retail, logistics, or e-commerce is a plus)
Strong communication and problem-solving skills
Comfortable working with order management systems and basic office software
Ability to multitask and stay organized in a fast-paced environment
Positive attitude and team-oriented mindset

Apply

Vacancy posted more than 2 months ago

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