Lead Medical Support Assistant
US Department of Veterans Affairs
Lead Medical Support Assistant
This position serves as the Lead Medical Support Assistant (MSA) for the Outpatient and Specialty clinical services.
Duties include:
- Monitoring clinic access to care and utilization.
- Providing educational sessions to train new employees.
- Performing patient scheduling, registration, and communicating with patients in an appropriate manner.
- Overseeing the status of work within clinical services, to include tracking tasks, ensuring deadlines are met, and work is done in accordance with regulations and specifications.
- Making adjustments in workloads to meet established priorities.
- Resolving workplace issues and complaints, referring more complex issues to the supervisor.
- Conducting ongoing audits to ensure quality of work and accurate/timely scheduling of appointments.
- Identifying education and training needs of staff.
Work Schedule: Monday - Friday, 7:30am - 4:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 71322-F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Vacancy posted 1 day ago
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