Field Service Representative

Field Service Representative

Join Veolia as a Field Service Representative (FSR) in our Chemical Solutions and Monitoring (CSM) division and advance your career in hands-on technical service and sustainability!

We're seeking an experienced Field Service Representative to deliver exceptional on-site technical service as the primary technical liaison between Veolia and our industrial customers. You'll work independently across diverse industries, providing expert installation, maintenance, and troubleshooting services for chemical feed equipment and water treatment systems while building lasting customer relationships through technical excellence. This is a field-based position supporting multiple customer sites across the greater Richmond, VA area. The role requires regular local travel between sites.

What You'll Do

• Install, commission, and service chemical feed equipment, pumps, controllers, and instrumentation systems at customer locations
• Act as technical consultant providing expert recommendations, training, and solutions to customer management and technical teams
• Perform water analysis, calibrate equipment, program controllers, conduct preventative maintenance, and diagnose/resolve system issues through remote support technologies and on-site interventions
• Maintain detailed service reports, inventory management, and ensure all safety protocols are followed
• Support multiple customer sites within assigned territory, coordinating with sales teams for optimal service delivery

Qualifications

What We're Looking For

Education & Experience:

• Technical degree/diploma in Electrical, Electronic Technology, Instrumentation, Mechanical Engineering, or related discipline preferred, a high school diploma or GED is required.

• 2-5 years of experience in instrumentation & electronics, plant operations/maintenance, or equivalent technical training

• Familiarity with water treatment processes and industrial equipment preferred

• A full valid driver's license and willingness to travel (a learner's permit or G1/G2 class will not qualify)

Key Characteristics:

• Strong troubleshooting abilities for electrical and mechanical systems
• Excellent communication and customer service skills
• Self-motivated with ability to work independently and manage multiple priorities
• Safety-minded approach with ability to work in various industrial environments
• Physical ability to lift and carry 30-50 lbs (frequency varies based on work site) and perform precision work
• Computer proficiency and mathematical skills for technical analysis

What Success Looks Like:

• Consistently deliver high-quality technical service that exceeds customer expectations
• Successfully complete installations, commissioning, and troubleshooting projects on time
• Build strong customer relationships through technical expertise and professional service
• Maintain safety standards and compliance in all industrial environments
• Contribute to territory growth through technical excellence and customer satisfaction
• Demonstrate continuous learning and adaptation to new technologies

Additional Information

Why Veolia? Join a company that values Responsibility, Solidarity, Innovation, Customer Focus, and Respect. You'll work with cutting-edge water treatment technology, receive ongoing technical training, and enjoy diverse work environments across multiple industries.

This role offers excellent opportunities for professional growth in the expanding field of industrial water treatment and environmental sustainability.

We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace.

• Medical, Dental, & Vision Insurance Starting Day 1!
• Life Insurance
• Paid Time Off
• Paid Holidays
• Parental Leave
• 401(k) Plan - 3% default contribution plus matching!
• Flexible Spending & Health Saving Accounts
• AD&D Insurance
• Disability Insurance
• Tuition Reimbursement

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. ****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****

Veolia does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of the company and no fee will be due.

As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.