Service Advisor

Job Description

Job Description

About the Role:

Integrity 1st Car Pros is looking for a motivated and customer-focused Service Advisor to join our growing team at our North Dallas location! This is your opportunity to be the face of a trusted automotive service brand, guiding customers through their vehicle repair experience with confidence and care.

Responsibilities:

• Greet customers and serve as the primary point of contact throughout the vehicle service process
• Listen to customer concerns, accurately document vehicle issues, and communicate repair recommendations
• Prepare and present repair orders, cost estimates, and service timelines
• Coordinate with technicians to ensure timely and accurate completion of repairs
• Follow up with customers on vehicle status updates and obtain approvals for additional work
• Upsell and recommend preventive maintenance services based on vehicle needs
• Handle customer inquiries, concerns, and complaints with professionalism and urgency

Requirements:

• Prior experience as a Service Advisor or in an automotive customer service role preferred
• Strong knowledge of automotive repair and maintenance services
• Excellent communication, interpersonal, and customer relationship skills
• Ability to multitask in a fast-paced service environment
• Experience with auto shop management software or DMS platforms is a plus
• Valid driver's license with a clean driving record
• A team-first attitude with a commitment to honesty and integrity

About Us:

Integrity 1st Car Pros has built a reputation in the Dallas area on a foundation of honesty, quality workmanship, and exceptional customer service. Our customers keep coming back because they trust us — and our team members thrive because we treat everyone like family. Come join a shop where doing the right thing isn't just a motto, it's how we do business every day.