Part-Time Information Technology Associate

Part-Time Information Technology Associate

Job Title - Part-Time Information Technology Associate

Candidate will work as part of a team to respond to IT support requests from students, faculty and staff that have been elevated from the Helpdesk. This position reports to the Chief Information Officer

Essential Duties Summary - Troubleshoot computer hardware/software issues in classrooms and employees offices. Assist other IT staff in running network cabling, installing equipment or other duties for which they require assistance and support. Imaging and preparing laptops, desktops, tablets, etc. as primary devices for employees. Maintaining communication with clients who have submitted support requests, providing updates throughout the process. Documenting work performed, time-on-task and implemented solutions.

Salary Range - Based on Cleveland's current salary structure

Required Qualifications - Enrolled in or have obtained associate degree in a computer-related field. Previous employment experience.

Preferred Qualifications

Physical Demands - Capable of lifting up to 50 lbs. on a regular basis. Capable of ascending and descending ladders. Mostly inside, but travel required between buildings on and off campus. Some work conducted in a datacenter environment.