Practice Manager - Bay Beach Veterinary Hospital New Virginia Beach, Virginia

Practice Manager - Bay Beach Veterinary Hospital Who is VetEvolve? VetEvolve is a network of veterinary practices built to support the people delivering care and the practices they lead. We combine clinical insight with operational strength to give our teams the support, tools, and structure they need to thrive, without losing what makes each practice unique. We are intentionally focused on growth, not as an end in itself, but as a way to strengthen our practices, expand access to care, and create more opportunities for our teams. Guided by our values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise. Veterinary Practice Manager | Bay Beach Veterinary Hospital | Virginia Beach, VA Compensation : $60,000–$80,000/year, commensurate with licensure and experience Position Summary: The Practice Manager is responsible for the overall success of their hospital’s daily operations, ensuring exceptional patient care, client service, and business performance. This role serves as the driving force behind a positive, high-performing culture that aligns with VetEvolve’s guiding values: Care First. Better Together. Grow Forward. Own It. We create an environment where veterinary professionals can do their best work, build meaningful careers, and deliver exceptional care. Growth with intention. Care without compromise. The Practice Managermaintainsa clear focus on operational excellence and team engagement while fostering strong relationships across all levels of the organization. With a balance of empathy, accountability, and business acumen, this leader keepsVetEvolve’smission and values at the forefront of all decisions, communications, and strategic initiatives. Using excellent communication, organization, and time-management skills, the Practice Manager creates a cohesive, collaborative, and compassionate environment where the team and clients feel valued and where pets receive the highest quality care. The Practice Manager works closely with the Regional Manager to execute regional initiatives, achieve financial and operational goals, and contribute to the broader success ofVetEvolve’snetwork of hospitals. Primary Responsibilities: Own hospital-level results across revenue, labor management, client satisfaction, and operational efficiency, reporting regularly to the Regional Manager. Manage all aspects of hospital operations to ensure smooth, efficient, and high-quality delivery of patient care and client service. Oversee employee time and attendance, review and approve payroll hours, and ensuretimelysubmission for processing. Monitor payroll costs and track actual results against budget,identifyingopportunities for efficiency and optimization. Coordinate allaccountspayable activities, ensuring timely and accurate communication of information to the bookkeeper. Lead proactive inventory management processes by monitoring stock levels, verifying pricing accuracy, minimizing outages, and communicating updates to the team. Partner with the Regional Manager to align inventory performance with budget goals and vendor incentive programs. Develop and manage staff and doctor schedules to balance patient flow, client needs, and team workload while minimizing overtime. Partner with veterinarians and support leaders to recruit, interview, hire, onboard, train, and evaluate team members across all hospital departments. Foster a positive, engaged culture by promoting teamwork, morale, and alignment withVetEvolve’smission and core values. Oversee day-to-day operations across both the front-of-house and treatment areas, ensuring a seamless client and patient experience. Maintain open communication with veterinarians to continually improve medical quality and client service;facilitatedoctor meetings and share updates with the team and Regional Manager. Conduct regular team and department meetings to share updates, celebrate wins, and reinforce operational and cultural goals. Handle client concerns and complaints promptly and professionally, collaborating with veterinarians on any matters related to medical standards of care. Execute approved local marketing initiatives and social media strategies developed in partnership with the Regional Manager and Marketing team. Organize andparticipatein community events to build relationships, strengthen client loyalty, and enhance the hospital’s local presence. Serve as the primary contact for Practice Management System (PMS) vendors; troubleshoot system issues and proactivelyidentifyopportunities tooptimizeutilizationand efficiency. Monitor andmaintainmedical equipment to ensure functionality, compliance, and readiness for patient care. Maintain compliance with all local, state, and federal regulations, and promptly address or escape any safety or licensing concerns to the Regional Manager. Regularly review practice performance metrics (P&L, labor, production, and client satisfaction) with the Regional Manager toidentifytrends and implement corrective actions. Collaborate with cross-functional partners to ensure hospital operations align withVetEvolvestandards. Qualifications: Bachelor’s degree in Business Administration, Management, ora relatedfield preferred, or equivalent combination of education and progressive veterinary practice management experience. Minimum of 3–5 years of leadership experience in a veterinary environmentrequired. Demonstrated success managing teams, driving operational performance, and improving client satisfaction. Strong understanding of veterinary practice operations, financial drivers (P&L management, budgeting, KPI tracking), and compliance requirements. Proven ability to coach, develop, and motivate diverse teams while fostering a culture of accountability, engagement, and collaboration. Demonstrated success in delivering exceptional client experiences and fostering a consistent culture of service excellence. Experience managing multiple priorities in a dynamic, fast-paced environment whilemaintainingaccuracy, organization, and sound judgment. Strong communicationand interpersonal skills; able to build trust and alignment with doctors, team members, and leadership through professionalism and collaboration. Track recordofidentifyingchallenges, evaluating options, and implementing effective solutions that improve patient care, client satisfaction, and operational outcomes. Skilled in Microsoft Office Suite and practice management software, with the ability toleveragetechnology to enhance efficiency and reporting accuracy. Certified Veterinary Practice Manager (CVPM) designation preferred, or willingness to pursue certification. Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds. Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday. Professional, neat appearance consistent with hospital standards. Continuing Education & Development Attend a minimum of two (2) Practice Management Meetings or workshops per year to foster collaboration and ongoing professional growth (pre-approval required by the Director of Operations). Participate in at least two (2)VetEvolveevents annually (e.g., conferences, CE dinners, diligence meetings) to strengthen business understanding and connection across the organization. This role serves as a key developmental position for individuals aspiring to future multi-site leadership opportunities withinVetEvolve. Compensation and Benefits: We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram. Hours: Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations Travel Requirements: Minimal travel (0–10%); occasional travel within the region for meetings, cross-training, or events as required/approved. Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you. Voluntary Self-Identification For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file. As set forth in VetEvolve’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows: A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service‑connected disability. A \"recently separated veteran\" means any veteran during the three‑year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. #J-18808-Ljbffr Veterinary Emergency Services