Customer Service Coordinator

Description Position Summary The Customer Service Coordinator serves as a primary liaison between customers, vendors, and internal teams, ensuring timely, accurate, and professional service delivery. This role is responsible for coordinating customer communications, managing account information, supporting billing and service processes, and resolving routine customer issues. The Customer Service Coordinator plays a key role in maintaining customer satisfaction, tracking service requests, and supporting operational workflows related to customer accounts. This position reports directly to the General Manager. Fully paid employee health, dental, and vision with dependent supplement Generous sick leave, vacation, and holiday package Retirement program Life insurance Paid training Equal Opportunity Employer Carefree Water is an Equal Opportunity Employer and values diversity in the workplace. Requirements Key Responsibilities Customer & Client Coordination Serve as a primary point of contact for customer inquiries, requests, and follow-ups Provide timely, professional responses to customers via phone, email, and in person Coordinate customer needs with internal staff to ensure service requests are addressed efficiently Escalate complex issues or service concerns to manager as appropriate Maintain positive customer relationships through proactive communication and follow-through Account Management Maintain accurate and up-to-date customer account records, including contact information, service details, and billing preferences Monitor account activity to ensure accuracy, completeness, and compliance with company policies Coordinate account updates, renewals, changes, and required documentation Identify account discrepancies, service issues, or trends and communicate them to the General Manager Support onboarding of new customers and transitions for existing accounts Prepare and review customer bills, ensuring rates, adjustments, and account details are accurate Coordinate billing questions, corrections, or discrepancies with internal team Track outstanding balances and support follow-up communications as needed Ensure billing activities align with customer agreements and account records Administrative & Documentation Support Prepare, maintain, and organize customer-related documentation, reports, and correspondence Schedule customer-related appointments, meetings, and service activities Maintain organized digital and physical records related to customer accounts and services Support reporting and tracking of customer service metrics or account activity Operational & Team Coordination Coordinate information and workflows between customer service, billing, and field operations team Assist with special projects related to customer experience, process improvements, or service delivery Support internal communications related to customer accounts and service priorities Help ensure customer service processes are followed consistently and efficiently #J-18808-Ljbffr