Front Desk Supervisor

Family Medical Center

Job Description

Location: Family Medical Center

Family Medical Center is seeking an experienced, motivated, and service-oriented Front Desk Supervisor to lead our patient access team. This individual will play a key role in creating a welcoming patient experience while developing a high-performing, engaged front office team.

Responsibilities

Supervise and support front desk staff, fostering a positive and accountable work environment
Build strong employee relationships through coaching, mentoring, recognition, and open communication
Promote teamwork, collaboration, and a culture of exceptional customer service
Oversee patient registration, scheduling, insurance verification, and check-in/check-out processes
Ensure accurate patient demographics and insurance information
Assist with front office staffing, training, onboarding, and performance development
Address patient concerns and employee issues professionally and effectively
Collaborate with clinical, billing, and administrative departments to improve workflow and patient satisfaction
Monitor daily operations and identify opportunities for process improvement

Qualifications

Previous medical office and supervisory experience required
Medical billing knowledge and insurance verification experience preferred
Strong understanding of front office operations and revenue cycle processes
Experience with eClinicalWorks (eCW) and Phreesia is a plus
Demonstrated ability to build positive employee relations and develop cohesive, high-performing teams
Excellent leadership, communication, conflict resolution, and organizational skills
Ability to multitask and thrive in a fast-paced healthcare environment

What We Offer

Competitive compensation based on experience
Comprehensive benefits package
Supportive and collaborative work environment
Excellent growth potential with opportunities for leadership development and career advancement

If you are a positive leader who enjoys developing people, strengthening teams, and delivering outstanding patient service, we encourage you to apply.

\nCompany Description

Family Medical Center is a respected, physician-owned primary care practice dedicated to delivering compassionate, high-quality healthcare to our community. Our team is committed to building lasting relationships with our patients through exceptional service, teamwork, and innovation. We foster a collaborative culture where employees are valued, supported, and encouraged to grow professionally. At Family Medical Center, you'll find the stability of an established practice with the forward-thinking mindset to continually improve patient care, embrace new technology, and invest in the success of our team.

Company Description

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Vacancy posted 6 days ago

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