Crew Member

Site Manager or Assistant Site Manager (varies based on business need) Position Overview The Crew Member at Spotless Brands plays a vital role in delivering a joyful, safe, and high-quality car wash experience to every customer. This hands-on, versatile role requires flexibility and a team-first mindset. Crew Members are responsible for operating wash equipment, prepping vehicles, maintaining a clean and safe environment, and at times supporting customer-facing sales and service needs. Whether vacuuming interiors, guiding vehicles into tunnels or rotating to assist at the kiosk, Crew Members wear many hats and serve as an essential part of daily site operations. Essential Functions (Other Duties as Assigned) Safely and effectively operate car wash equipment including front wash, back wash, and vacuum Greet and engage customers with enthusiasm; support membership sales and product upsell in the absence of a Customer Service Advisor, ensuring consistent customer experience Guide vehicles safely into and out of the tunnel, ensuring proper alignment and wash readiness Perform vehicle inspections prior to entry to identify visible damage and prevent claims Prep vehicles by removing trash, vacuuming interiors, and wiping surfaces to enhance tunnel performance Dry, polish, and detail vehicles interior and exterior when applicable, including express and full-service options Explain and promote wash packages, memberships, and current promotions as needed Rotate between responsibilities (vacuum, tunnel, drying, kiosk) based on business needs and manager direction Assist in opening and closing duties, including basic maintenance checks and site organization Perform general site cleaning and upkeep sweeping lots, emptying trash, and maintaining cleanliness of equipment and customer areas Perform routine cleaning and maintenance tasks such as pit cleaning, vacuum bag station cleaning, tunnel upkeep, dumpster cleaning, and removal of debris to ensure a safe, clean, and operational car wash environment Follow all safety standards, operational procedures, and company policies Perform other duties as assigned to support the team and site performance Education and Experience High School Diploma or equivalent preferred, not required Must be at least 16 years of age (or older where required by law or safety regulations) Valid driver’s license preferred (may be required depending on location and responsibilities) Previous experience in a customer-facing or outdoor role preferred, not required Must be able to successfully pass a background check in accordance with company policies and applicable laws Knowledge, Skills and Abilities Knowledge Working knowledge of car wash operations and equipment functionality Familiarity with membership programs and wash packages Understanding of basic vehicle surfaces and proper cleaning techniques Skills Strong customer service skills with the ability to create joyful, memorable guest experiences Effective verbal communication, especially when directing vehicles or addressing guest questions Basic sales skills to support membership promotion and upselling when needed Organizational and multitasking skills in a high-volume, outdoor work environment Abilities Adapt quickly and shift between tasks based on operational needs Work both independently and as part of a team Stay alert and safety-focused while working around moving vehicles and machinery Follow directions, retain training, and work efficiently with minimal supervision Maintain a cheerful outlook and professional demeanor during high-traffic periods Work flexible hours, including evenings, weekends, and holidays Physical Requirements Walk, stand, and move for several hours, often on uneven, wet surfaces Stoop, crouch, bend frequently, and use fingers, hands, and arms for tasks including ascending/descending ladders Twist, carry, reach, push, and pull frequently Lift and carry 50 pounds without assistance for work-related materials Work outdoors and be efficient in all weather conditions Work on feet in a fast-paced, physically active environment Operate in an environment with varying noise levels, including loud machinery sounds Use personal protective equipment (gloves, eyewear, etc.) as required Flexibility to work non-traditional hours, including evenings and weekends, as business needs arise This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. Spotless Brands and its subsidiaries comply with federal and state disability laws and make reasonable accommodation for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or recruitment process, please contact the Human Resources department and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Human Resources team will respond to your email promptly. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr