Regional Director of Technology - US Operations

Regional Director of Technology - US Operations Business Unit: The Peninsula New York Location: New York The Regional Director of Technology provides strategic leadership, governance, and oversight for all technology operations across multiple properties within US operations. The role ensures standardization of technology platforms, alignment with enterprise and cybersecurity standards, and delivery of consistent, high-quality guest-facing, in-room, and operational technology experiences. This role acts as a strategic business partner to the Property Managing Director, ensuring technology drives guest experience differentiation, operational efficiency, and commercial value. Key Accountabilities Execute technology strategy aligned with business goals Act as strategic advisor to operational leadership Drive ROI-focused technology planning Execute governance frameworks and standards Ensure alignment with enterprise architecture and cybersecurity Drive consistency across all properties Operations Oversight Oversee multi-property technology operations Ensure system stability, scalability, and resilience Guide property IT leaders Digital Transformation Drive adoption of data, analytics, automation, and AI Evaluate emerging technologies Guest Experience Ensure consistency in digital guest journey Oversee key hospitality platforms and in-room technology Cybersecurity & Compliance Execute cybersecurity and data privacy standards Ensure regulatory compliance Oversee disaster recovery and business continuity Data & Commercial Insight Use data to support revenue growth and efficiency Enable benchmarking and decision-making Lead and mentor property IT leaders Build high-performing teams Manage budgets and investments Ensure ROI alignment Oversee vendor performance and contracts General Requirements Bachelor’s degree in IT, Business Administration, Hospitality Management or related discipline 12–15 years in technology leadership roles Experience in multi-property or regional environments Luxury hospitality experience preferred Hospitality platforms: PMS, CRS, CRM, POS, Spa Systems In-room and network infrastructure, telephone Use of AI/ML and intelligent automation in hospitality Cybersecurity, data privacy, integrations Strategic and commercial mindset Leadership and influencing skills Stakeholder management, communication and presentation skills, change leadership You must have work authorization in the United States. The salary range for this position is $160,000 to $180,000 annually. #J-18808-Ljbffr HSH Group / The Peninsula Hong Kong