Customer Service Specialist

Customer Service Representative (CSR)

Say goodbye to boring! Break free and join Bender where no two days are alike! BENDER is seeking a dynamic Customer Service Representative (CSR) for our high traffic, fast paced luxury showroom of decorative bath, tile & stone in Norwalk, CT to assist customers. We work hard and smart to ensure we deliver creative solutions for every customer, and excellent service is a top priority. The CSR plays a vital role in our team providing customers with seamless service. The CSR is the primary and proactive point of contact and communication for customers with their post-sale needs and collaborates with sales teammates and other departments to ensure the customer experience is exceptional and upholds the BENDER standard.

Do you enjoy using your people skills and can-do personality to help others?

Do you thrive in a vibrant, fast-paced environment?

Would you like to be part of a team that values your contributions?

BENDER offers a GREAT company culture and AWESOME benefits:

BENDER has been named Best Place to Work by USA Today in CT

Business casual dress code

We are an Entrepreneurial Operation System Company

Employee discount program on thousands of brands

Weekly company meetings for sharing and learning

Regular 1:1 meetings with your manager to ensure you are head and are getting feedback

A beautiful showroom environment to work in

Employee Assistance Program

Candidate Qualifications:

Tasteful appearance and presentation

Proficient in Microsoft Office (Especially Word, Excel, and PowerPoint)

Ability to engage with customers easily and purposefully

Effective communication and organizational skills

Able to learn and think fast

Possess a positive and cooperative attitude

Value customer service and teamwork

High School diploma/GED required (Associate's or Bachelor degree preferred)

Minimum One (1) year of customer service or Sales experience

Essential Job Functions:

Warmly greet customers in person and over the phone

Engage customers, in person and on the phone, to discern their needs and direct them to the appropriate sales staff

Working knowledge of Microsoft Office

Active listening & Independent Problem Solving

Perform other administrative tasks to support the Sales team

We ARE leading and changing the industry. Apply to be a part of highly respected and growing company that believes the work we do matters. And if you believe in working hard and smart, you find opportunities for growth at BENDER.