The Grille Expo - PT Nights and Weekends

Grille Expo for Bear Creek

The ideal Grille Expo for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of The Grille team, ensuring that guests' orders are prepared as requested and served timely, efficiently and correctly.

Communicating orders and information between the front of house and back of house

Making sure that food is cooked in the right order, quickly, and presented to the customer as beautifully as possible

Making sure the orders are being cooked in a timely fashion, so that all orders for a table are ready at the same time and make sure that once the food is cooked, run food to the table while it's warm and ready

Explaining special orders to the cooks, and telling servers when the kitchen is out of a particular menu item

In charge of the final presentation of the plate, making sure it is dressed and garnished correctly and free from smudges or spills

Clearing tables

Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor

Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately

Contribute to the team's success by accomplishing tasks and assisting with projects as needed

Maintain knowledge and compliance with departmental policies, service procedures, and standards

Work as a team member to ensure our guests have the best possible experience

Understand emergency procedures and be able to apply them when necessary

Report any incidents, property damage or injuries immediately to Manager/Supervisor

Attend department meetings and training sessions as necessary

Other duties as assigned by Manager and/or Supervisor

Support Southern Management's Mission, Vision, and Values

Comply with Bear Creek and Southern Management's policies and procedures

Must be at least 17 years of age

6 months experience as a expo or server in a comparable restaurant preferred

Ability to work in a standing position for 8 hours or more

Be able to safely lift and easily maneuver trays of food frequently weighing up to 20 to 25 pounds

Availability during peak operating times, i.e.: weekends, holidays and special events

Take initiative to complete tasks

Excellent verbal communication skills

Legible writing skills

Ability to multi task

Compute basic arithmetic and mathematical calculations

Organized and detail oriented

Excellent time management skills

Excellent interpersonal skills

Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

Physical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).

Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.

Climbing Ladders/Ropes/Scaffolding: Ascending or descending ladders, scaffolding, ropes, poles and the like using feet/legs and/or hands/arms.

Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.

Crouching: Bending body downward and forward by bending legs and spine.

Foot/Leg Controls: Use of one or both feet or legs to move controls on machinery or equipment. Controls include, but are not limited to, pedals, buttons, levers, and cranks.

Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.

Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).

Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.

Kneeling: Bending legs at knees to come to rest on knee(s).

Lifting/Carrying: Lifting is to raise or lower an object from one level to another (includes upward pulling). Carrying is to transport an object -- usually by holding it in the hands or arms but may occur on the shoulder.

Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.

Peripheral Vision: Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point.

Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.

Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.

Environmental Conditions

Outdoors: Job requires work outdoors with workers unprotected and exposed to the elements. This does not include the commute to/from work.

Extreme Cold: Exposure to non-weather-related temperatures that are:

Extreme Heat: Exposure to non-weather-related temperatures that exceed:

85 degrees in a humid atmosphere

90 degrees in a dry atmosphere

Humidity: Non-weather-related exposure to conditions where the air contains a high amount of water or water vapor, and the atmosphere is oppressive.

Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:

Quiet

Moderate

Loud

Indoor / Office Environment

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