Software Developer - Senior (Service Now

Job Title: Software Developer Senior (Service Now)

Location: Toronto, Ontario, Canada

Work Model: Hybrid

Duration: 6 months

Security Clearance: CRJMC

Must Haves

• Development experience with ServiceNow portals and Customer Service Management (CSM)
• ServiceNow Certified Implementation Specialist Vulnerability Response (CIS-VR)

Description / Responsibilities / Skills

Description

• design, development, administration, and continuous improvement of the ServiceNow platform
• technical lead for platform capabilities, working closely with enterprise architects, business stakeholders, and technology teams
• provide hands-on development, platform administration, architectural guidance, governance, and operational support
• contribute to platform strategy, future-state architecture, and implementation of new ServiceNow modules

Responsibilities

• Design, implement, and continuously expand data pipelines by performing extraction, transformation, and loading activities.
• translate technical systems specifications into working, tested applications
• developing detailed programming specifications, writing and/or generating code, compiling data-driven programs
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages

Deliverables

• Create target-state architecture diagrams, technology standards, and implementation plans.
• Develop and maintain ServiceNow roadmaps aligned to business priorities and digital transformation initiatives.

Experience & Skill Set Requirements

ServiceNow Development (40%)

• 5+ years of hands-on ServiceNow development experience using JavaScript, HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow Designer.
• Experience developing custom applications, workflows, integrations, automation solutions, and platform enhancements.
• Strong understanding of SDLC, Agile/DevOps methodologies, testing, deployment, and code management practices.
• Ability to design, develop, support, and continuously improve scalable ServiceNow solutions that meet business and operational requirements.

ServiceNow Architecture, Strategy & Roadmap (30%)

• 5+ years of ServiceNow platform experience, including 3-5 years in solution architecture and platform governance roles.
• Demonstrated experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies aligned to business objectives.
• Strong knowledge of ServiceNow platform architecture, CSDM, CMDB, integrations, data models, security, and governance.
• Experience leading solution design, architecture reviews, technical governance, and platform transformation initiatives.
• Ability to translate business requirements into scalable, sustainable, and future-state ServiceNow solutions.
• Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging platform capabilities.

ServiceNow System Administration (30%)

• 5+ years of experience administering ServiceNow in complex enterprise environments.
• Experience managing platform upgrades, patching, release management, cloning, security, and instance health.
• Strong knowledge of user administration, roles, groups, access controls, system configuration, and platform governance.
• Experience ensuring platform availability, performance, reliability, and operational excellence.

Certifications Preferred

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, Security Operations, IRM, or equivalent)
• ServiceNow Certified Technical Architect (CTA) considered a strong asset
• ITIL v4 Foundation or higher certification

Preferred

• Provide operational support, deployment coordination, change management, and documentation as required for development or administration-related work for Service Now