Retail Team Leader: Drive Sales & Customer Experience

Assistant General Manager

About Us

Victra is the largest Verizon authorized retailer in the United States. As an Assistant General Manager, you'll get to encourage a sales team and create outstanding customer experiences in one of our retail stores. In this role, you'll be leading a store team from developing the best sales specialists and driving sales targets to financials and store merchandising. You'll be the one creating an outstanding in-store experience that will make customers feel good about our brand and solutions — and help them to choose our wireless products and services.

Position Summary

Are you a person who thrives in a competitive atmosphere, while having fun with your team? If so, then you will fit right in. If you love helping others grow to their full potential and consistently deliver results, then Victra is the place for you.

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

On a typical day, you will take care of your guests and confirm that your coworkers have what they need. You will lead by example on the sales floor. Your interactions with customers will show your coworkers how it's done. You will coach them one on one and motivate them to reach the next level of performance. You take personal ownership of both your own sales performance and your team's — your numbers are a reflection of your leadership, not just theirs. You will also be responsible for some daily operational tasks and will lead your team when the General Manager is away.

Key Responsibilities

Talent Management — Selecting, hiring, and developing the best talent

●Take part in interviewing and hiring decisions for your store — helping bring in the best talent is as much your job as developing the team you already have

●Providing your team with training and mentoring to deliver an outstanding customer experience by handling customer flow and store traffic

●Identifying any selling skill gaps, then building and implementing development plans to help the team meet and exceed sales metrics and quota assignments

Results Driven — Owning your numbers and the store's commitments

●Take personal ownership of your own individual sales performance on the floor — lead the numbers, don't just manage them

●Taking direction from store leader on day-to-day operations while prioritizing to deliver on commitments under pressure

●Keep score daily — track your own performance and your team's key sales metrics every day, and use that scorecard to coach in the moment rather than waiting for a weekly review

●Running store operations – analyzing staffing needs, reporting financial and sales data, handling cash, meeting compliance, opening trouble tickets with Facilities/Network/IT as needed to ensure store up-time and functionality

●Completing store opening and closing activities

●Collective responsibility on attaining store targets daily/weekly/monthly

Customer Focus — Delighting customers through hands-on leadership

●Model the standard Victra Greet on the sales floor — introduce yourself, get the guest's name, and ask what brings them in — and coach your team to deliver it every guest, every time

●Leading your team by resolving customer issues and assisting with customer transactions

●Monitoring inventory by restocking shelves with product, maintaining device security, and managing the cleanliness of the store so every guest gets a great in-store experience

Relationship Building — Earning commitment from your team and peers

●Build reciprocal relationships with your team and fellow store leaders — use honest, compelling communication to earn their commitment and support

Change Management — Championing improvement in your store

●Champion new merchandising standards and planogram changes as they roll out, leading your team through the change rather than just enforcing it

Strategic Thinking — Setting goals aligned to the business

●Setting and sharing daily/weekly/monthly goals with sales teams

●Own the store's daily sales strategy alongside the General Manager: translate weekly/monthly goals into a clear plan for each shift, and adjust that plan as the day unfolds

Inspirational Leadership — Leading through confidence and expertise

●Lead by example on the sales floor, using your product expertise and confidence to influence how your team shows up for every guest

What We Are Looking For

You thrive in a sales environment and sharing this energy with a team that you can develop and motivate excites you most. You set the bar high when it comes to achieving goals, and you know how to motivate others to help you get there. You're open to new ideas, relate well with a variety of different people and are attuned to the needs of others to ensure that they can perform at their best. You know you've succeeded when your team is delivering.

●Background in customer service within the retail, restaurant, or wireless industry preferred

●1-2 years of experience in a Customer Service or leadership role

●Management experience in a commissions-based sales environment

●Proven track record of achieving challenging team and individual sales goals

●Balanced multiple opposing priorities in a multifaceted environment

●Set goals, evaluated performance, and developed a high performing team

●Basic interview skills and enhanced staffing knowledge

●High school diploma or GED

●One or more years of customer service, preferably in a retail or sales environment

●Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods

●At least 18 years of age

●Legally authorized to work in the United States

What We Offer

●Paid Training

●Premium Health, Dental, and Vision Insurance

●Paid Maternity Leave

●401K Match

●Tuition Reimbursement

●50% off Verizon Service

●VNation Disaster Relief

●Referral Bonus

●Frequent Contests

●Real career pathing — Victra has won Comparably's Best Career Growth award multiple years running and ranked #17 on Comparably's 2026 Best Sales Teams list, both based entirely on employee feedback

Compensation

We are proud our Assistant General Manager's earn a base pay of $17.15 per hour with a targeted #All_In pay of $26.65 per hour, combining a base hourly rate, uncapped commission, and a monthly store bonus based on your store's attainment level. Add in frequent contests and incentives throughout the year, and top performers have real, uncapped earning potential that stacks up against any hourly leadership role in wireless retail.

Equal Employment Opportunity

We are proud to be an Equal Employment Opportunity Employer — and we celebrate our employees' differences. We do not discriminate on the basis of race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, and genetic information. Different makes us better.