Customer Success Representative

Chesapeake Search Partners is partnering with a leading provider of public safety and emergency preparedness solutions to identify a Customer Success Representative (CSR). This individual will serve as a key partner to customers and the outside sales team, providing exceptional service, coordinating order fulfillment, resolving customer issues, and supporting sales initiatives. The ideal candidate is customer-focused, resourceful, and highly organized, with the ability to manage multiple priorities, solve problems, and collaborate effectively in a fast-paced environment. This is a fully onsite opportunity in Phoenix, AZ. Key Responsibilities Act as a primary point of contact for customers and outside sales representatives, delivering responsive support and solutions. Manage inquiries related to pricing, products, inventory, order status, freight, lead times, and claims. Process orders, prepare quotes, and support bid opportunities while ensuring accuracy and timely follow-through. Track orders from placement through delivery, proactively communicating updates and resolving issues. Partner with internal teams and vendors to address customer needs and drive successful outcomes. Source products and identify practical solutions that balance customer expectations with business objectives. Maintain accurate records within the ERP system and document customer interactions. Contribute to process improvements that enhance customer experience and operational efficiency. Qualifications High school diploma or GED required. 2-5 years of experience supporting customers, sales teams, or accounts within a distribution, wholesale, or supply‑chain organization. Strong communication, organization, and problem‑solving skills. Ability to manage multiple priorities in a fast‑paced environment while maintaining attention to detail. Comfortable navigating customer issues, setting expectations, and providing proactive updates. Proficiency with Microsoft Office; ERP experience is a plus (Epicor Prophet21 preferred). Self‑motivated team player with a customer‑first mindset. #J-18808-Ljbffr