Receptionist

Job Title

Visitor Telephone Operator

Job Description

Visitors answer a multi-line telephone and appropriately route all incoming calls

Examples Of Duties

• Using a multi-line telephone, answer and appropriately route all incoming calls.
• Greet and direct visitors, volunteers and other members of the public by providing general information and directions in accordance with accepted practices and management's direction.
• Support facility admissions by being the conduit for information necessary to accept and admit residents, as directed and supervised by the Director of Community Development.
• Monitor eDischarge website for new referrals. Inform Director of Community Development and Director of Nursing/designee when a new referral is obtained.
• Verify new admission coverage for Medicare, Medicaid and other insurance as requested.
• Process and manage accounts payable through designated computer software. Process the bill for the Human Services expense and update the data base monthly.
• Monitor for entries into volunteer and visitor sign in books.
• Insure all advertising and informational brochures and pamphlets are current and on display.
• Support Administrator and other departments in the preparation and completion of correspondence and documentation. General word processing and database population to include: typing correspondence, memos, reports, and other documents; completing various report forms; preparing routine correspondence; and compiling numerical data for database reports.
• Maintain facility policies in both physical and electronic format.
• Perform all filing activities as directed by Administrator and Director of Community Development.

Typical Qualifications

Minimum Qualifications:

• High school diploma or equivalent.
• Successful completion of courses in Basic bookkeeping, Computer skills and Office practices and procedures
• Up to three years of relevant office administration experience or a combination of education and experience that demonstrates the required knowledge and skills.
• Associate's degree in Office Management, Business Management, Medical Records, or a related field may substitute for up to two years of required experience.

Preferred Skills and Abilities:

• Strong working knowledge of: Business English and/or medical terminology, Spelling, arithmetic, and basic bookkeeping, Modern office equipment, procedures, and software
• Ability to: Perform accurate arithmetical computations and tabulations, Maintain complex clerical records and produce accurate reports, Draft routine correspondence independently, Manage daily office functions with minimal supervision, Build and maintain effective working relationships with coworkers and the public

Technical Proficiency Required:

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Adobe Acrobat
• Ability to learn and operate custom or proprietary application systems

Additional Attributes:

• Strong organizational skills and keen attention to detail
• Ability to prioritize tasks and work independently
• Flexibility to adapt to changing demands or priorities with minimal notice

Benefits

Sullivan County is proud to offer their employees a competitive benefit package. Benefits include:

• Medical - Anthem BC/BS
• Dental - Delta Dental
• Long-Term Disability - County paid
• Employee Life & Accidental Death and Dismemberment - County paid
• Voluntary Short-term Disability
• NH Retirement System
• 457 Plan
• 10 Paid Holidays
• Earned Time
• Referral Bonus
• Tuition Assistance
• Paid Continuing Education through our online RELIAS program
• Tuition Reimbursement

Note: Eligibility for benefits varies based on employment status

Sullivan County, NH