Infrastructure Engineer

Enterprise Observability And Monitoring EngineerAEP is seeking an experienced Enterprise Observability and Monitoring Engineer to serve as a subject matter expert for enterprise monitoring technologies including Dynatrace and related monitoring platforms. This position is responsible for the design, implementation, administration, enhancement, and operational support of AEP's enterprise monitoring ecosystem.The engineer will partner with application, infrastructure, cloud, cybersecurity, and operations teams to deliver proactive monitoring, performance management, automation, and observability solutions across critical business applications and infrastructure.This role requires strong technical expertise, excellent communication skills, and the ability to translate business requirements into actionable monitoring and observability strategies.Essential Job Functions & TasksEnterprise Monitoring & ObservabilityAdminister and support Dynatrace enterprise monitoring environments.Design and implement monitoring solutions for business-critical applications and infrastructure.Develop standards for monitoring, alerting, dashboards, and operational observability.Continuously improve enterprise monitoring coverage and accuracy.Tune alerting thresholds and event correlation to reduce false positives while ensuring timely incident detection.Support enterprise observability initiatives across on-premises, cloud, and hybrid platforms.Application Performance Monitoring (APM)Deploy and administer Dynatrace OneAgent technologies.Onboarding large scale applicationsMonitor application health, service dependencies, user experience, and transaction performance.Support Real User Monitoring (RUM) and Synthetic Monitoring implementations.Analyze application performance issues and identify performance bottlenecks.Provide end-to-end visibility across application ecosystems.Infrastructure MonitoringMonitor Windows, Linux, VMware, OpenShift, and cloud-hosted environments.Support monitoring for databases, middleware, network infrastructure, storage systems, domain services, load balancers, and enterprise applications.Assist infrastructure teams with capacity planning and performance optimization.Proactively identify monitoring gaps and service risks.Monitoring Engineering & AutomationDevelop custom monitoring solutions and Dynatrace Extensions 2.0.Create and maintain custom SQL, Oracle, and enterprise application monitoring extensions.Build dashboards, metrics, health checks, and alerting policies.Automate monitoring deployment and configuration processes.Support infrastructure-as-code and configuration management initiatives where applicable.Incident Response & Root Cause AnalysisParticipate in major incident response and war room activities.Perform root cause analysis for application, infrastructure, and monitoring-related incidents.Provide monitoring expertise during outage investigations.Develop corrective actions and preventative monitoring improvements.ServiceNow & Event Management IntegrationSupport integration between Dynatrace, ServiceNow, and enterprise event management platforms.Define monitoring requirements needed for automated incident creation.Assist with event correlation, CI alignment, and ticket automation workflows.Partner with operations teams to improve incident response processes.Cloud & Modern Application MonitoringSupport monitoring solutions for AWS, Azure, SaaS, containerized, and microservices-based applications.Deploy and support ActiveGate infrastructure.Assist application teams with onboarding modern cloud workloads into enterprise monitoring platforms.Support SSO, authentication, synthetic transaction monitoring, and end-user experience monitoring.Customer Engagement & ConsultingConsult with application owners and infrastructure teams regarding monitoring requirements.Lead onboarding activities for new applications and services.Conduct monitoring requirement workshops and technical discovery sessions.Provide guidance and best practices across the enterprise.Governance, Compliance & DocumentationMaintain monitoring architecture documentation, procedures, and standards.Support NERC/CIP and other regulatory monitoring requirements.Participate in change management, CAB reviews, and operational governance processes.Develop and maintain operational runbooks and support documentation.Required Qualifications5+ years supporting enterprise monitoring or observability platforms.5+ years supporting large-scale enterprise infrastructure environments.Experience administering Dynatrace or comparable monitoring solutions.Experience working in regulated utility, critical infrastructure, energy, or large enterprise environments preferred.Required Technical SkillsDynatrace Administration and EngineeringApplication Performance Monitoring (APM)Observability EngineeringSynthetic MonitoringReal User Monitoring (RUM)Windows Server AdministrationLinux AdministrationVMware MonitoringAWS and Azure MonitoringActiveGate Deployment and AdministrationMonitoring Dashboard DevelopmentAlert Management and Event CorrelationServiceNow IntegrationRoot Cause AnalysisEnterprise Incident ManagementTCP/IP, DNS, SSL, Load Balancers, and Networking FundamentalsDatabase Monitoring (Oracle, SQL Server, PostgreSQL, etc.)ITIL Incident, Problem, and Change ManagementPreferred QualificationsDynatrace Professional or Associate CertificationSplunk administration experienceSolarWinds experienceOpenShift or Kubernetes monitoring experienceExperience developing Dynatrace Extensions 2.0PowerShell, Python, Bash, or automation scriptingServiceNow Event Management integration experienceExperience supporting enterprise authentication solutions (Entra ID, SSO, LDAP, SAML, OAuth)Experience supporting NERC/CIP regulated environmentsLeadership & Soft SkillsStrong customer service and stakeholder management skillsExceptional troubleshooting and analytical abilitiesAbility to communicate effectively with technical and non-technical audiencesAbility to prioritize multiple projects and operational demandsSelf-directed and highly accountableStrong collaboration skills across infrastructure, security, cloud, and application teamsAbility to lead technical initiatives and mentor junior engineersStrategic mindset with the ability to align monitoring capabilities with business outcomesWhat We're Looking For:Education requirements are listed below:Bachelor's degree in computer science, engineering, or related technical field is required.Work Experience requirement listed below:10 years of relevant work experience is required. An equivalent combination of education and experience may be considered.At AEP, we're more than just an energy company — we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!Compensation DataCompensation Grade:SP20-009Compensation Range:$116,255.00 - $151,132.50The Physical Demand Level for this job is: S – Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/