Case Manager - Community Corrections - POLE II

Case Manager

To perform this position successfully, an individual must be able to perform each essential function of the position satisfactorily. The requirements listed in this document are representative of the knowledge, skills, and/or ability required. Tippecanoe County provides reasonable accommodation to qualified employees and applicants with known disabilities who require accommodation to complete the application process or perform essential functions of the job, unless the accommodation would present an undue hardship.

Incumbent serves as Case Manager for the Tippecanoe County Community Corrections Work Release, Home Detention, Day Reporting, Community Integration, Community Transition, and Special Treatment Court programs, responsible for maintaining case management operations and monitoring program participants.

DUTIES:

• Completes Indiana Risk Assessment System (IRAS) and detailed case report on all participants, including maintaining required case reports and ensuring program participants follow recommendations of IRAS and court ordered classes, as required.
• Monitors participants in fulfilling court ordered and program obligations, such as monitoring program participant movement with GPS tracking, recording rule violations and disciplinary actions, conducting hearings, and performing oral/urine drug screens. Submits drug screen samples to testing company and completes required forms. Meet regularly with participants to set goals and monitor compliance with court ordered requirements.
• Makes appropriate referrals to community agencies, and maintains communication with various agencies to determine participant compliance and treatment status.
• Ensures compliance with facility rules and regulations, and records/reports inappropriate behavior to appropriate Department personnel.
• Maintains program participants' electronic records, including but not limited to weekly schedules, demographic changes, treatment, employment, and education.
• Prepares statistical reports as requested.
• Responds to inquiries and maintains communication with participants, including emergency line, employers, victims, victims' families, court staff, lawyers, and law enforcement in a timely manner.
• Testifies at hearings of assigned participants as required. Assists various law enforcement agencies with investigations and warrants concerning participants.
• Remains current on evidence-based and best practices in the correctional field, including utilizing effective communication and motivational strategies when communicating with program participants. Completes a minimum of 40 hours of continuing education and required training annually.
• Periodically performs duties of Corrections or Surveillance Officer as needed. Performs related duties as assigned and/or required by law.

REQUIREMENTS:

I. JOB REQUIREMENTS AND DIFFICULTY OF WORK

• High school diploma or GED. Two (2) years' experience in criminal justice or degree in related field preferred.
• Possession of or ability to obtain and maintain possession of required certifications, such as First Responder/CPR, Taser, OC spray, and Evidence Based certification.
• Working knowledge of policy and procedures and basic understanding of all programs at Community Corrections.
• Working knowledge of and ability to follow and make practical application of customary practices, procedures, rules, regulations, and personnel policies of the Department.
• Working knowledge of and ability to properly use all assigned Department uniforms and/or equipment, including but not limited to computer, printer, calculator, portable breathalyzer devices, camera, intercom system, radio, telephone, surveillance/monitoring and video cameras, electric locking devices, taser, OC, and handcuffs,
• Working knowledge of applicable local, state, and federal laws, codes, ordinances of accepted police procedure, and standard policies, practices, and general operations of the facility, with ability to apply appropriate procedures to ongoing operations.
• Working knowledge of standard English grammar, spelling, and punctuation, and ability to prepare documents, correspondence, and effective statistical reports as directed.
• Ability to meet all Department hiring and retention requirements, including not posing a direct threat to the health and safety of other individuals in the workplace.
• Ability to protect oneself from infectious diseases by avoiding high-risk environments and by having knowledge of and utilizing universal health precautions.
• Ability to deal swiftly, rationally, and decisively with potentially violent individuals in precarious situations, and take authoritative action applying appropriate discretion and common sense.
• Ability to physically perform the essential duties of the position, including but not limited to sitting and walking at will, walking/standing/sitting for long periods, lifting objects weighing more than 50 pounds, crouching/kneeling, bending at waist, reaching, handling/grasping/ fingering objects, close and far vision, hearing sound/communication, speaking clearly, physically restraining participants during emergency situations, and training in defensive tactics for up to 4 hours at a time.
• Ability to effectively work and communicate orally and in writing with co-workers, various law enforcement agencies, court personnel, employment staffing companies, service agencies, program participants and their families, and the public including being sensitive to professional ethics, gender, cultural diversities, and disabilities.
• Ability to teach Evidence Based classes to program participants after obtaining appropriate certifications.
• Ability to provide public access to or maintain confidentiality of department information and records according to State requirements.
• Ability to comply with all employer and department policies and work rules, including, but not limited to, attendance, safety, drug-free workplace, and personal conduct.
• Ability to understand, memorize, retain, and carry out written or oral instructions and present findings in oral or written form.
• Ability to testify in legal proceedings/court.
• Ability to occasionally work evening, extended, and weekend hours, and travel out of town, occasionally overnight.
• Possession of a valid driver's license and a demonstrated safe driving record.

II. RESPONSIBILITY:

Incumbent performs recurring duties according to well-established Department policies and procedures, with work priorities primarily determined by supervisor. Incumbent selects applicable methods to take authoritative action in response to situational demands. Incumbent's work frequently involves non-routine problem-solving to gain cooperation of law offenders in situations that may jeopardize the safety of the public and/or incumbent.

Incumbent's work is primarily reviewed through direct observation by supervisor for compliance with Department policies and procedures. Errors in decisions or work are usually prevented through procedural safeguards, are detected by supervisory review, and may lead to endangerment of self and/or others.

III. PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent communication with co-workers, various law enforcement agencies, court personnel, employment staffing companies, service agencies, program participants and their families, and the public for purposes of monitoring and evaluating participants, exchanging information, explaining policies and procedures, and supervising participants.

Incumbent reports directly to Program Coordinators and/or Deputy Director.

IV. PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in a detention facility and in the field, involving sitting/walking at will, walking/standing and/or sitting for long periods, lifting/carrying objects weighing more than 50 pounds, crouching/kneeling, bending at waist, reaching, handling/grasping/fingering objects, close and far vision, speaking clearly, and hearing sounds/communication. No prolonged extreme physical demands are associated with normal duties or assignments. Incumbent is frequently exposed to the hazards associated with jail operations, such as communicable diseases and potentially dangerous, violent, and abusive program participants, and must respond swiftly, rationally, and decisively in the situation.

Incumbent occasionally works evening, extended, and weekend hours, and travels out of town, occasionally overnight.