Bike Parking System Field Technician in Portland, OR--$25-35 per hour

Job Description

Job Description

BikeLinkTM is seeking a Field Technician to service and maintain electronic bike lockers in the Portland, OR, area. The scope of work includes regularly scheduled service visits and working with technical support and parking enforcement staff at BikeLinkTM headquarters. 

This is not a full-time job; it is a part-time employment opportunity. The hours will average about 15-20 per month, or 180-240 per year.

Requirements:  

• Excellent communication skills--both written and verbal.
• Your own vehicle and basic hand tools, including a cordless drill with a 1⁄2” chuck.
• Detail-oriented and well-organized.
• Patient and focused.
• Reliable place to receive packages.
• Flexible schedule in the event of urgent service calls (these are infrequent).

Preferred:

• Love bikes and people who bike. 
• Experience interfacing with the public and representing a company.
• Good interpersonal skills.
• Knowledge of hardware and electrical work. 
• Experience using a multimeter. 
• Experience using and fixing computers.
• Previous experience as an independent field technician.

Scope of Work:

• Regular coordination with our Seattle-based Service Manager.
• Monitor online problem reports for your region. These reports are typically created by our BikeLink main office and call-center staff.
• Perform regularly scheduled service visits, including troubleshooting, hardware replacement, and software upgrades. You schedule these in advance, during normal West Coast business hours, with at least 48 hours' notice, so we can ensure staff is available to support you (we can sometimes also accommodate after-hours work). Service visits should be scheduled to optimize travel logistics and daylight working conditions, based on your local knowledge of weather and traffic. We provide detailed service manuals, knowledgeable support staff, and replacement parts.
• Infrequent urgent service calls requiring response within 24 hours.
• Immediate documentation of service performed and problems found using our online problem report and service visit system.
• Coordination with our BikeLink enforcement and engineering staff to troubleshoot and resolve issues.
• Diligent quality control checks at each service visit.
• Feedback to help us improve the system!
• As a bonus, we could offer more hours to an individual who was able to take user calls and assist the user support department. 

About eLock Technologies and BikeLinkTM
eLock Technologies is a small, Berkeley, CA-based company with a focus on the design, deployment, and operation of bike parking systems. eLock pioneered the electronic on-demand bicycle parking concept over a decade ago with the goal of bridging the "last mile" between transit stations and commuters' homes. Hundreds of thousands of "last miles" later, the BikeLinkTM system is deployed at over 500 locations, serving more than 75,000 cyclists with over 7500 bike parking spaces nationally.

Company Description

About eLock Technologies and BikeLinkTM\neLock Technologies is a small, Berkeley, CA-based company with a focus on the design, deployment, and operation of bike parking systems. eLock pioneered the electronic on-demand bicycle parking concept over a decade ago with the goal of bridging the "last mile" between transit stations and commuters' homes. Hundreds of thousands of "last miles" later, the BikeLinkTM system is deployed at over 500 locations, serving more than 75,000 cyclists with over 7500 bike parking spaces nationally.\n\nFor more information visit: