Emergency Response Call Center Specialist

Emergency Response Call Center Specialist Location: Norwell, MA Responsibilities Answer high-volume emergency and non-emergency calls in a timely, professional, and courteous manner. Accurately document incident details into the ALERTS system, ensuring all required fields are completed. Promptly escalate calls to the appropriate Operations Manager or internal team based on event type and urgency. Maintain real-time updates and communications on active calls until they are transitioned to a dispatch or project team. Ensure clarity and accuracy in relaying information from callers, including location, incident description, materials involved, and any immediate threats or injuries. Maintain communication logs and support documentation in compliance with internal protocols and regulatory requirements. Communicate clearly and effectively with clients, team members, and regulatory agencies as directed. Return missed calls, voicemails, and emails promptly to ensure no delay in service or reporting. Monitor ongoing situations to update teams or clients as needed based on available information. Uphold confidentiality, accuracy, and professionalism at all times. Qualifications High School Diploma or GED required. Strong computer skills with proficiency in Microsoft applications. Excellent written and verbal communication skills. Excellent interpersonal and organizational skills. Decisiveness and initiative. Ability to work in a team environment as well as independently. Ability to prioritize responsibilities and meet deadlines. Ability to work with little or no supervision. Ability to remain calm while handling a potential crisis. Ability to work overtime as requested by management. Benefits Health and Safety is our #1 priority. Comprehensive health benefits coverage after 30 days of full-time employment. Group 401(k) with company matching component. Opportunities for growth and development for all career stages. Generous paid time off, company‑paid training, and tuition reimbursement. Positive and safe work environments. Equal Opportunity Statement Clean Harbors is an equal opportunity employer. Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation, contact View email address on click.appcast.io or View phone number on click.appcast.io. Clean Harbors is a Military & Veteran friendly company. Compliance and Additional Information Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on location, experience, skills, and business needs. Some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package. Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making. #J-18808-Ljbffr