Program Operations Coordinator

Program Operations CoordinatorKoddi's commerce media platform serves some of the world's largest brands by helping them optimize the experiences of millions of customers per day. As a Program Operations Coordinator you will be a partner champion - the face of Koddi for your partners and the face of the partner for Koddi. This role will be based out of our Fort Worth, Texas office and requires candidates to be fluent in Portuguese.What You'll DoMeet regularly with key advertisers and agencies to understand their objectives, share insights, and provide recommendations to improve performance and platform outcomesSupport the regional commercial strategy by partnering with clients to design, launch, and manage initiatives that drive adoption, spend growth, and long-term valueCollaborate with regional and global stakeholders to surface advertiser feedback, identify opportunities, and align commercial operations with broader business goalsContribute to client relationships regarding program management, program growth acceleration and feature developmentWork with the Program Manager to plan and document all aspects of the specific program(s) you are working onWork across the organization to make sure that the scope and direction of each program is on schedule and all stakeholders know the current statusHelp manage program quality - ensure all Koddi contributors are leveraged to improve the quality of the programAnalyze data and make decisions that affect your program(s) on a regular basisPartner with teams across Koddi to identify and resolve challenges - be the glue and get things done for publishers and partnerWork closely with the delivery teams to help us bring new products and solutions to marketWhat You'll BringFluency in Portuguese2+ years of experienceBachelor's degree in Business, Operations Management, Advertising, or related field, or equivalent work experienceTravel experience preferredHas a passion for providing World-Class support.Proficient in technology delivery processesProficient in advertising (paid search, display, sponsored listings, etc.)Self-motivated with high energy, impeccable integrity, and a personable demeanorEntrepreneurial tendencies and the unrelenting need to find a better way to do thingsProficient in support operations like SQL, ZenDesk, SFDC - able to identify trends and solutionsMid-level experience in data management and technical basicsAble to take some first level escalationsStrong verbal and written communication skillsAnalytical and learning mindsetSelf-motivated and results focusedOrganized and detail-orientedCollaborative and proven ability to build trust