Front Desk Assistant

FLSA Status:
United States of America (Non-Exempt)

SECTION I - OUR VALUES CULTIVATE OUR VISION AND CULTURE

At CMU, we believe in acting from a foundation of goodwill. This belief gives us the courage to form meaningful relationships, embark on joint endeavors and take risks in the pursuit of new possibilities. It's this courage that enables the Mavily to explore new ways of thinking and doing, knowing that there is no perfect solution, no perfect idea.

From this place of humility and courage, we've built a culture of resilience. We invest in the future by continuously adapting to change, overcoming challenges, and seizing new opportunities. We recognize that change is constant, and our resilience allows us to embrace it with confidence. Endless curiosity drives us to approach the unexpected as if it were expected, seeing opportunities for discovery and renewal in every challenge. In this community rooted in love and dignity, curiosity thrives, leading to endless opportunities for growth and advancement.

Inspired by the soul of the West-the spirit that our region embodies-we emerge as a force for positive change, harnessing our collective power to build a Human Scale University that reflects our values and brings to life our shared vision of the world we aspire to create.

Colorado Mesa University Core Values
Love - Extending oneself for nurturing the growth of self and others
Dignity - Respecting the intrinsic value of each person and believing that others act from a foundation of goodwill
Courage - Taking risks in the pursuit of new possibilities
Humility - Suspending one's ego and pride to recognize that no idea is perfect and being open to the input of others
Resiliency - Investing in the future by adapting to changes, overcoming challenges and pursuing Opportunity
Curiosity - Cultivating awe and exploring the unknown
Power - The strength to act collaboratively with individual agency to achieve our goals

JOB DESCRIPTION

The Center for Academic Support (CAS) is seeking friendly, organized, and dependable student employees to serve as Front Desk Assistants. As the first point of contact for students, faculty, staff, and visitors, Front Desk Assistants play a vital role in creating a welcoming, professional, and student-centered environment. They provide exceptional customer service by greeting visitors, assisting with appointments, answering questions about CAS services, and supporting the daily operations of the center.

This position is ideal for students who enjoy working with people, have strong communication and organizational skills, and are committed to promoting student success.

Essential Duties and Responsibilities

• Welcome students, faculty, staff, and visitors with a positive and professional attitude.
• Answer phones, emails, and in-person inquiries regarding tutoring and other CAS programs.
• Schedule, modify, and cancel appointments using designated scheduling software.
• Check students in for tutoring and academic support appointments.
• Maintain accurate records and assist with data entry and attendance tracking.
• Monitor the front desk and waiting area to ensure a welcoming, organized, and professional environment.
• Assist with opening and closing procedures for the Center.
• Provide general administrative support, including filing, copying, scanning, preparing materials, and organizing resources.
• Support tutors, academic coaches, and professional staff with daily operational needs.
• Assist with outreach events, promotional activities, and special projects as assigned.
• Maintain confidentiality of student information in accordance with university policies.
• Demonstrate professionalism, reliability, and excellent customer service at all times.

Required Qualifications

• Current Colorado Mesa University student in good academic standing.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Dependable, punctual, and organized.
• Comfortable using computers and learning scheduling or office management software.
• Ability to multitask while maintaining attention to detail.
• Ability to work independently and collaboratively as part of a team.

Preferred Qualifications

• Previous customer service, receptionist, office assistant, or administrative experience.
• Experience using Microsoft Office or similar software.
• Familiarity with Colorado Mesa University resources and services.

Knowledge, Skills, and Abilities

Successful Front Desk Assistants demonstrate the ability to:

• Provide outstanding customer service in a fast-paced environment.
• Communicate professionally with diverse populations.
• Maintain confidentiality and exercise sound judgment.
• Prioritize multiple tasks while remaining organized and detail-oriented.
• Solve routine problems independently and know when to seek assistance.
• Represent the Center for Academic Support with professionalism and enthusiasm.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DISCLAIMER - This position description is only a summary of the typical functions of this seat, and not an exhaustive list of all responsibilities and areas of accountability.

HOW TO APPLY: Applicants will be asked to complete an online application by creating a profile and then providing personal and demographic information. In addition, please be prepared to upload a:

• Cover letter (Optional)
• Resume