Store Manager

A family-oriented working environment built on communication and mutual respect. There’s hard work that goes into serving and supporting our franchise partners and consumers through a variety of expert positions including construction, customer care, marketing, training, accounting, human resources, purchasing, business consulting, and more. But, there’s a good bit of fun mixed in.

Responsibilities and Duties:
• MUST be available to work weekends, and a variety of day or evening schedules (NO overnights)
• Perform any/all of the essential duties required of the crew members, Assistant Manager (if any) or of the Shift Managers.
• Recruit, interview,hire and train all staff.
• Direct, coordinate, and/or supervise all training and staff activities.
• Schedule all staff; and perform staff evaluations consistent with company guidelines.
• Provide progressive disciplinary policies with staff, including termination, as required and with approval of COS General Manager
• Monitor staffing levels and labor costs to maximize efficiency and control labor expense ratios.
• Directing the daily operations of a restaurant ensuring compliance with company standards in all areas of operation including product preparation and delivery customer relations.
• Financial accountability ensuring that the highest quality products and services are delivered to each customer and other duties as required or assigned.
• Coordinate the execution of all required system-wide and local promotional events, marketing, advertising, and public relations activities as directed by the Home Office and marketing Department.
• Maintain good working relations with mall management and staff; attend meetings and participate in Merchants Association, Mall Marketing Committee, or similar activities.
• Encourage teamwork, the building of staff morale, and the resolution of conflict through bi-monthly (plus as-needed) staff meetings and daily communication.

Requirements and Skills:

Must successfully complete appropriate training class determined by COS General Manager including Food Safety manager certification. In addition to the personal traits required of all employees (positive, quot;teachablequot;, outgoing) must have demonstrated leadership and organizational ability, plus good communication and interpersonal skills. Must have high personal standards and motivation, and display a capacity for problem-solving, personal growth, the ability to understand and work with moderately complex financial information and statistics. Basic math skills, attention to detail, and proficiency with a calculator, cash register, and FAX machine are essential. Must have dependable transportation and a telephone.

Physical Demands of the Job:

Must be able to perform the tasks outlined above (quot;Essential Dutiesquot;); must be able to stand for long periods, work with agility, and occasionally work long hours; must be able to see, hear, and speak (for communication and safety); must be able to test products by taste, color, and smell; must be able to manage occasional periods of stress with composure and control; must be able to lift up to 50 lbs.