Warehouse Coordinator

Warehouse Coordinator

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Stanley Access Technologies is recognized as an industry leader in the manufacturing, installation, and servicing of automatic doors. Our growing product and service offerings have driven significant growth for our service business. Join our world-class team of diligent problem solvers, innovators, fresh thinkers, and communicators who excite and inspire others.

The Warehouse Coordinator plays a crucial part in driving operational efficiency and customer satisfaction. We are looking for energetic, detail-oriented leaders who focus on execution, meet commitments, and have a passion to exceed customer expectations.

Key Responsibilities:

• Receive incoming telephone calls, assess, and dispatch service calls.
• Provide feedback to the call center for call loading improvements and customer concerns.
• Prioritize and determine the best available technician to complete jobs.
• Ensure proper communication with customers to gather all pertinent information for service calls.
• Consistently follow-up with customers to ensure completion and satisfaction.
• Track all service calls and provide reporting and metrics to management.
• Promote the sale and implementation of service agreements to customers.
• Order, receive, and research parts for open service calls.
• Pull, stage, and load material for installers.
• Unload and receive trucks from the manufacturing facility and UPS.
• Process out of box failures, returns, and cores.
• Maintain a clean and organized warehouse.
• Serve as the single point of contact for part sales (10-20 per month).
• Assist the field team with call overloads and direction.
• Provide field team with parts support to help minimize return trips.
• Perform monthly technician's rides to better understand team support requirements and business needs.
• Coordinate with National Accounts service dispatch.
• Provide administrative/back-up assistance to Service Supervisor.
• Communicate via phone and email as needed.
• Work with Installation coordinator on manpower sharing opportunities to increase productivity.
• Perform work according to the Field Operations Policy and Procedures Manual.

What You Need to Succeed:

• 1+ year of customer service or dispatching experience.
• 1+ year of experience ordering/receiving parts or inventory control.
• High School Diploma or GED.
• Valid state driver's license, without restrictions.

Additional Preferred Skills and Experience:

• Excellent written and verbal communication skills.
• Time management and organizational skills.
• Computer and Microsoft Office skills.
• Ability to lift and/or carry weight from 50-75 lbs.
• Self-motivated and requires minimal supervision.
• Ability to handle multiple priorities.
• Customer service oriented.
• SAP experience.
• 2+ years of service management/call center/field service experience desirable.

Why Work for Us?

• You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there's plenty of room to make an impact. As our values state, "this is your business, run with it".
• You're looking for a company that will invest in your professional development. As we grow, we want you to grow with us.
• You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award-winning company that invests in its people. Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths-based development, and unlocking human potential.

What You'll Get from Us:

• Health, dental and vision insurance coverage, helping you "be safe, be healthy"  
• Generous Vacation and Sick Time
• A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period 
• Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
• Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
• Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
• Life Insurance – Term life coverage with the option to purchase supplemental coverage
• Tuition Reimbursement  
• Voluntary Wellness Program – Simply complete wellness activities and earn up to $2,000 in rewards
• Employee Discounts through Perks at Work 
• Community involvement and opportunities to give back so you can "serve others, not yourself"
• Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching 

Apply Today!

Join our team of experts today and help us make tomorrow's world a safer place!

Not sure if your experience perfectly aligns with the role? Studies have shown that some people are less likely to apply to jobs unless they meet every single qualification and every single preferred qualification of a job posting. At Allegion, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this role.

We Celebrate Who We Are!

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work. Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we're required to, but because it's the right thing to do. We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.

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Allegion is an equal opportunity and affirmative action employer

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