Patient Care Tech

Under the day‑to‑day direction of the on‑duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. The role includes performing all appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. The candidate should demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. What You’ll Receive From Us The Kroger Family of Companies offers comprehensive benefits to support your well‑being, including access to: A wide range of healthcare coverage, including medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans. Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service. Emotional and financial support with free counseling through our Employee Assistance Program and confidential financial tools and coaching with Goldman Sachs Ayco. Valuable associate discounts on purchases, including food, travel, and technology. Up to $21,000 in tuition reimbursement over your career through our industry‑leading Continuing Education program. Vast potential for growth through an abundance of industry‑leading training programs and diverse career pathways. For more information about benefits and eligibility, please visit our Benefits Page. Minimum Requirements & Responsibilities High School Diploma or GED. Basic computer skills. Excellent administrative, communication, and organizational skills with high attention to detail. Basic math skills (counting, addition, subtraction). Ability to work cooperatively in a fast‑paced, team‑based environment. Excellent customer service, organizational, and task‑management skills. Desired: Previous experience in retail, customer service, or healthcare. Knowledge of infection control practices. Assist in maintaining a safe, quality‑based, survey‑ready healthcare environment to meet Joint Commission Accreditation. Greet customers or potential patients at the front area or near the clinic. Clean and organize the clinic space daily, including trash removal, logging and placing away supply orders, cleaning floors under counters and around furniture, cleaning examination rooms after patient visits, and disinfecting equipment. Answer questions while following HIPAA guidelines in the front area and consult with the provider for scope‑of‑services questions. Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to manage waiting room flow. Complete the registration process and place the patient under the scheduler book for the provider on duty. Verify patient or responsible party’s identity using a government‑issued source. Determine payment method, describe payment options, collect payments, and log them in the EHR. Collect patient or responsible party’s insurance information, if applicable, and log it in the EHR. Scan all appropriate documents or alert the provider if scanning is required. Escort the patient to the exam room and determine the patient’s chief complaint. Obtain vital signs and patient history and enter the data in the EHR. Continue processing patients in the waiting area following clinic flow. Provide waiting patients or potential patients guidance on registration, wait time, services, and payment methods. Answer phones, respond to questions, and return patient/provider calls; complete daily patient call backs per policy. Participate in and prepare for off‑site events as needed. Prepare weekly order supplies for provider approval; prepare packages, laboratory specimens, and mail for shipping. If assigned as a float, travel to designated clinics within a specified geographic area. Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered and report negative labs to patients per provider direction. Must be able to perform the essential job functions of this position with or without reasonable accommodation. #J-18808-Ljbffr