Senior Functional Consultant

Job Description

About Us

Fenergo is an Irish provider of award-winning software solutions for global financial institutions. Fenergo digitally transforms the client experience throughout the client lifecycle, manages compliance with KYC, AML and other regulatory compliance obligations and reduces risk with continuous monitoring of clients and transactions throughout the client lifecycle. Kaha Consulting is the US Consulting arm of Kaha, founded in South Africa. We are looking for new team members to help grow the US and North American presence of our company. Kaha has worked with Fenergo since 2017, helping power Fenergo and developing a reputation for software design and delivery excellence along the way. Kaha is a Fenergo Implementation Partner.

Using the Fenergo Platform, we help financial institutions rapidly achieve their business outcomes, making onboarding of clients faster and reducing huge amounts of manual work. Because our business depends on the strength of these external client relationships, you are the face of Kaha to some of the world’s leading financial institutions. As a Senior Functional Consultant, you will be responsible for the analysis, design, and delivery of product solutions for these institutions as their professional services partner, to deliver these outcomes, working directly with client stakeholders.

The Platform

Fenergo v10 (aka FenX) is a cloud-native SaaS platform built on AWS that is used to help banks and financial institutions go about their business in an efficient and safe way. It is a serverless, highly scalable web platform providing features and full configuration & administration capabilities. All features are delivered through a layer of highly available APIs offering full feature capabilities to any authorized consumer.

Main Responsibilities

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• Develop and maintain deep product, platform and tool knowledge within the Fenergo system.
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• Understand and manage the external client relationship through the process of gathering requirements, design & build, validation, training and support.
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• Act as a trusted advisor and primary point of contact for external client stakeholders, including up to senior/executive level, helping to drive the commercial health of the relationship (scope, expectations, satisfaction) and managing scope control, often amid competing commercial dynamics.
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• Lead the functional stream delivery approach, structure, analysis, solution design, configuration, and evaluation of the SaaS platform in line with business requirements.
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• Perform investigations (spikes) to meet requirements and complete gap analysis using configuration, documenting the options, outcomes, and recommendations.
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• Deliver product and solution demonstrations, and presentations to new and existing clients, including to client leadership and executive audiences.
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• Drive & facilitate the change management processes and associated client discussions.
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• Research and analyse business, regulatory, and technical topics to support the formulation and specification of client requirements and solution design.
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• Review and recommend changes to existing configuration processes based on changing business needs, while anticipating the impacts to other areas of the solution configuration.
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• Provide product leadership within the design discussion and influence clients in line with the Fenergo product strategy and industry best practices.
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• Provide SME support to the Sales / Pre-Sales teams and Professional Services client-facing project teams.
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• Mentor and support junior team members, including training and knowledge transfer within the product Configuration and Consulting practice, and ongoing feedback for their growth.
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Requirements

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• Proven experience working in an external client-facing capacity for a consultancy, software/SaaS vendor, systems integrator, or professional services firm, representing your employer directly to a paying customer and not solely managing stakeholders internal to a single organisation (e.g. leading client workshops, presenting solution designs to client leadership, managing expectations against a contractual scope or delivery timeline).
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• Minimum 4 years business analysis experience, preferably in the financial services industry in a client-facing consulting role (we also value experience brought in from other industries and roles!).
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• Experience with solution design techniques (e.g. business process modelling).
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• Good knowledge of IT systems, architectures and terminology.
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• Excellent analytical and creative problem-solving abilities.
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• Strong interpersonal and leadership skills.
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• Excellent written and oral communication skills.
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• Strong presentation and facilitation skills, particularly presenting to external audiences up to senior/executive level.
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• Proficient in MS Office (Excel and PowerPoint).
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Preferable Experience

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• Bachelor’s degree in business or technology discipline.
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• Working in an Agile Software Development environment.
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• Experience in Financial Services processes.
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• Knowledge of Financial Regulatory topics.
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• Database, SQL and reporting skills.
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• Previous experience in building cross-system integrations.
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• Experience working on configuration of comparable technology platforms (e.g. MS Dynamics/Salesforce).
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• Experience working with ALM systems, e.g. Azure/JIRA/Trello.
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• Experience with Financial Services processes, regulations and products, particularly relating to financial institution client/product-onboarding.
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Why Us?

There are lots of roles out there, why would you want this role?

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• Opportunity to work autonomously, with flexible working arrangements (you’re an adult so we will treat you like one).
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• Opportunity to work with some of the latest technologies and best-practise software patterns.
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• Experience working in a knowledgeable, high-achieving, experienced and fun team.
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• Opportunity to emigrate to various locations around the world.
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• Chance to work with talented designers, developers & analysts from around the globe who are passionate and dedicated to what they do.
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• Chance to further hone your tech skills working in a Agile environment.
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• Opportunity to work on a successful enterprise product used by Top-Tier Financial institutions around the world.
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• Chance to build your career with a successful company that values its employees.
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