Community Health Digital Navigator & Outreach Specialist

THIS IS A FULL-TIME TEMPORARY POSITION

Position Summary

The Community Health Digital Navigator & Outreach Specialist serves as a trusted resource who helps community members access technology, internet services, healthcare resources, employment opportunities, education, and community support programs. This position provides digital literacy training, outreach, participant support, community engagement, and program assistance while helping Community Health programs meet grant objectives and reporting requirements.

The position also supports community events, marketing and outreach activities, data collection, grant reporting, participant recruitment, and program implementation. The specialist works closely with community partners, Tribal organizations, schools, healthcare providers, and other stakeholders to increase access to services and improve community health outcomes.

Work Schedule

Regular Schedule:

• Monday through Thursday: 8:00 AM to 5:00 PM
• Friday: 8:00 AM to 12:00 PM
• Occasional evening and weekend hours may be required to support outreach activities, training, community events, and program needs.

Essential Duties and Responsibilities

Digital Navigation

• Provide one-on-one digital navigation and support services.
• Assist individuals with internet access, technology resources, affordable connectivity programs, and digital tools.
• Deliver digital literacy training through workshops, group presentations, and individual coaching.
• Assist with online job applications, resumes, email setup, telehealth services, online education, and public benefit applications.
• Maintain digital learning equipment and coordinate technology support as needed.
  

Community Outreach and Engagement

• Support outreach, recruitment, and community engagement efforts for Community Health programs.
• Assist with the development and distribution of flyers, newsletters, educational materials, social media content, and community communications.
• Coordinate and participate in health fairs, outreach activities, trainings, workshops, and community events.
• Represent the organization at community meetings and public events.
• Build and maintain relationships with community partners and stakeholders.

Program Support and Reporting

• Assist with program implementation, participant engagement, and follow up activities.
• Collect and enter program data, maintain service records, and track outcomes.
• Assist with grant reporting, performance measures, success stories, and program evaluations.
• Support quality improvement efforts and compliance with grant requirements.
• Assist with special projects and other Community Health initiatives as assigned.

General Responsibilities

• Attend staff meetings, training, and professional development activities.
• Maintain confidentiality and comply with organizational policies and applicable regulations.
• Demonstrate professionalism, cultural sensitivity, and excellent customer service.
• Perform other duties as assigned by the Community Health Director.

Minimum Qualifications

• High School Diploma or GED required.
• Experience in community outreach, customer service, healthcare, education, social services, communications, or related fields.
• Proficiency with Microsoft Office, email, internet applications, virtual meeting platforms, and basic technology troubleshooting.
• Strong communication, organizational, and time management skills.
• Ability to work independently and as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Valid Montana driver's license and reliable transportation.

Preferred Qualifications

• Associate or bachelor’s degree in public health, Information Technology, Communications, Education, Social Services, Business, or related field.
• Experience working with Native American communities and underserved populations.
• Experience conducting training, workshops, outreach activities, or community events.
• Experience with grant funded programs, data tracking, or reporting requirements.
• Knowledge of digital literacy, broadband resources, workforce development, telehealth services, or public health programs.
• Northstar Digital Literacy Certification or willingness to obtain certification.

Knowledge, Skills, and Abilities

• Strong interpersonal, communication, and public speaking skills.
• Ability to teach digital skills in a patient and supportive manner.
• Strong problem solving and organizational abilities.
• Ability to coordinate multiple projects and priorities.
• Knowledge of data collection, reporting, and participant tracking.
• Commitment to serving diverse populations with professionalism and respect.

Physical Requirements

• Ability to sit, stand, walk, bend, and reach as needed.
• Ability to lift to 25 pounds.
• Ability to travel locally for outreach activities, meetings, and community events.

Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential functions of the position.