Contact Center Customer Service Representative

Job Description

Job Description

We are searching for a polite, professional Contact Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and informing consumers about our products and services. The Contact Center Representative may handle a high volume of calls and should seek to create a positive experience for each customer. They will listen to customers to understand the reason for their call, address all questions, and provide an accurate and efficient response.

To be a successful Contact Center Representative, you should be customer-focused, detail-oriented, and have basic computer skills. You should be polite, reliable, knowledgeable, and adaptable. The Representative’s job is to help customers obtain loans and assist them through the repayment process. We work in a fast-paced, dynamic environment.

Spotloan customer service hours of operation are 7:00 a.m. to 8:00 p.m. Monday through Friday and 9:00 a.m. to 6:00 p.m. on Saturday. This position is classified as non-exempt hourly, full-time, at $15.00 per hour. This position is eligible for monthly bonus incentives based on performance. We are looking for candidates who can work a shift from 11:30 a.m. to 8:00 p.m., Monday through Friday, with rotating Saturdays. 

In this role, you will be:

• Answering or making calls to Spotloan customers to learn about and address their needs. Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that clients feel supported and valued while creating lasting relationships based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed contact center metrics while providing excellent, consistent customer service.
• Taking part in training and other learning opportunities to expand knowledge of the company and position.
• Adhering to all tribal and federal laws, company policies, and procedures.

Requirements

• High school degree or equivalent.
• Accurate typing skills of 50 WPM.
• Meet productivity standards to complete work in a timely manner, strive to increase productivity, and respond promptly.
• Familiarity with the financial services industry is a plus!
• Excellent communication skills for listening, speaking, and writing with customers and colleagues.
• Ability to prioritize and manage time effectively.
• Basic knowledge of and familiarity with Microsoft Word, Google Suite, Microsoft Excel, and the Internet.
• Ability to sit and use a computer for extended periods of time.

Benefits

• Competitive compensation package.
• Generous employee benefits plan, including robust healthcare, dental, and vision plans, matching 401K, and a generous PTO package.
• Company-sponsored professional development and training opportunities.
• Weekly catered lunches.
• Free access to local fitness facilities.
• $15.00/hour plus additional monthly incentive potential!
• An additional 10% shift differential is offered for evening shifts and all day on Saturdays.
• Parental leave and paid disability.
• Paid bereavement

About the Company:

Mikinok Enterprises (d/b/a Spotloan.com) is a leading online direct lender founded in 2012 that utilizes advanced underwriting technology to provide short-term loans to Americans in need. Mikinok is wholly owned and operated by the Turtle Mountain Band of Chippewa Indians of North Dakota, a Federally-recognized Native American Tribe (the “Tribe”).
Mikinok Enterprises is an integral part of the Tribe’s economic development efforts, and it is an essential provider of employment opportunities on the Tribe’s reservation. Employment decisions at Mikinok are based on qualifications, ability, and merit. When qualifications are equal, candidates who are enrolled members of the Tribe will receive preference. After considering this preference, it is Mikinok’s policy to provide equal employment opportunity to all qualified persons without regard to race, color, religion, sexual orientation, age, disability, or national origin.