Ops Analytics Analyst - IT Call Center (Govt)

Koniag Services Inc. seeks a Mid-Level Operations Analyst to support the IT Call Center serving government clients in Nashville, TN. You will analyze data, develop reports, and drive continuous improvement, working with the Operations Manager and leadership to deliver data-driven insights and contractual reporting. Responsibilities include dashboard development, performance monitoring, executive briefs, SOP maintenance, and collaboration across shifts to ensure data accuracy and timely #J-18808-Ljbffr Koniag Services, Inc.