Customer Solutions Architect

Job Description

Job Description

Job Title:  Customer Solutions Architect 

Reports to: VP Continuous Improvement

Intelligent Audit is a fast-growing freight audit & business analytics technology company helping our customers become smarter shippers - shipping to their customers faster, cheaper and with less delivery exceptions. We use big data to help our customers remove inefficiencies in their global transportation spend. We are looking for a Customer Solutions Architect who will create the overall technical vision for a specific solution to a business problem. You design, describe, and manage the solution.

What You will Do:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual with this position in our company will be expected, on a regular basis, to:

• Act as the primary technical lead for new clients as well as existing client requests 
• Consults with technical staff to evaluate the integration between hardware and software and the operational performance of requirements for a successful implementation
• Assist with projects from requirements definition through deployment, identifying schedules, creating and maintaining scope documentation
• Maintains technical design documentation for software changes and development.
• Consults with customers concerning the technical design and development of software applications and modifications
• Ability to communicate internal deliverables and change requests to key stakeholders
• Maintains and enhances software applications and makes necessary modifications. 
• Ability to analyze, design, and document system implementation changes for recently completed implementation projects
• Ensure milestones are successfully met through oversight of project and coordination of the project team resources 
• Work collaboratively with other departments impacting the implementation project 
• Clearly communicate actions needed from all internal and external parties
• Understand the business impacts of issues and how they relate to IT owned solutions

What You will Bring: 

• A proven track record in successful implementation of technology solutions
• Customer centered ideas; lead by example with confidence and trust
• Demonstrated strong and effective verbal, written, and interpersonal communication skills
• Ability to multi-task and handle multiple implementations/requests with ease
• A collaborative spirit to work well within team and other departments
• Experience with the following: freight rate and audit software, SQL, Jira and/or ticket management system 

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Information Technology, Management Information Systems, Business or related field and a minimum of 2-4 years of relevant experience

• Experience with Smartsheet

• Experience with release processes and SDLC
• Experience delivering Freight Rate and Auditing software technical deliverables
• Experience with the Atlassian Suite

Monday through Friday; hybrid schedule