Front Desk Clerk- CRC
Valencia Hotel Group
Front Desk Clerk- CRC
Caravan Court - Arlington, TX 76011
Overview
Position Type Full Time
Description
Are you a Customer Service Super Star. WE NEED BIG STARS LIKE YOU!!!
Come be a part of an AWARD-WINNING TEAM.
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate travelers, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.
Status: Non-Exempt Reports to: Front Office Manager
Job Summary
The front desk agent at Caravan Court facilitates guest request completion and oversees the daily check in and check out process for hotel guests.
Essential Duties & Functions
- Operational Responsibilities
- Log all guest requests into portal
- Communicate updates and correspondence with guests
- Perform check in and check out tasks according to hotel standards
- Complete daily front desk checklist
- Adhere to core standards
- Guest Services
- Anticipate and attend to guest needs
- Report all incidents according to company guidelines
- Store guest luggage and document appropriately
- Receive and store guest packages
- Administer lost and found per company guidelines
- Team Support and Training
- Attend and contribute to department meetings
- Participate in cross training
- Complete all required trainings
- Communication and Reporting
- Facilitate all internal communications and follow up accordingly
- Run all reports necessary to the operation
- Complete full shift pass on reports
- Safety & Compliance
- Adhere to all safety and security guidelines
Qualifications
Essential Skills and Qualifications
Strong verbal and written communication skills
Effective time management and problem-solving skills
Proficiency in Microsoft applications
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Effective computer skills
Physical Requirements
Sitting: Short periods of time
Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
Lifting/Carrying: Occasionally, maximum of 20 pounds
Working Environment
Interior: Majority of time spent in front desk building
Exterior: Escorting guests to required areas of the hotel
Basics
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Perform any additional duties as assigned by the supervisor
Candidate Profile
Education and Experience
o Hotel or Office administration experience preferred
o No minimum education requirements required
$16 - $18 per hour
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